My Reign won't detect my sleeping... What's wrong?

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5 comments

  • bbrac

    @Kieran Hadley What device is the reign paired with?

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  • climberboy2017

    It's paired with an iPhone 5 SE

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  • bbrac

    @Kieran Hadley Have you tried logging out of the app and then back in?

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  • climberboy2017

    yeah, although I can try again tonight and see if it helps

     

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  • bbrac

    @Kieran Hadley Yes, you can also try this reset for the POD as well. 

     

    Go ahead and click the pod in and out of the charging cradle 6 times, maybe even 7 or 8.  Each time you click the pod into the cradle, make sure you wait until you see the LED lights appear to indicate charging before removing the pod.  On the 6th, 7th or possibly 8th time you should see red leds on one side and green on the other, meeting in the center.  This indicates the pod has been reset.

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