phones do not charge anymore, what do i do?my head

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13 comments

  • Dalakeson

    I get the same problem today and I followed the reset procedure found in forum but still doesn't work. Case has just sent to the support and it seems the problem is unique for me. Maybe some design bug issue.

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  • bbrac

    @mary lou flores I am sorry to hear that. Does the clip still charge? Do you see and LED lights when both are plugged into a power source?

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  • Dalakeson

    Thanks for your follow up and response. The clip is still charge with light and fully charge up with green light. However if the headphone plugged with the clip during the charging, only light in clip but never in the headphone.

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  • Dalakeson
    Hi, Beau Thanks for your follow up and response. The clip is still charge with light and fully charege up with green light. However if the headphone plugged with the clip during the charging, only light in clip but never in the headphone. Please help and thanks BR// Derek
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  • Dalakeson
    > Hi, Beau > > Thanks for your follow up and response. The clip is still charge with light and fully charege up with green light. However if the headphone plugged with the clip during the charging, only light in clip but never in the headphone. > > Please help and thanks Br// Derek
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  • bbrac

    @Derek Chan This is something covered in our warranty. Please send an email, chat or call into the link below so that one of our Agents can help you set up a warranty claim. 

     

    http://www.jaybirdsport.com/support/

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  • Dalakeson
    Hi Beau I purchased through my family in US and now use it in HK. Any local agent in HK that can help? Br// Derek
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  • bbrac

    @Derek Chan Yes we do have support in your Region. You will have the option to select HK, and that will direct you to the correct Support. 

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  • Dalakeson
    Hi Beau So if HK has agent that can handle my warranty claim case, could you share the process and the agent contact information to me? Thanks Br// Derek
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  • bbrac

    @Derek Chan Absolutely, if you send an email to the link that I sent in my previous statement. You will be sent to an agent in your region. 

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  • Dalakeson

    Which statement you refer to as I already sent an email to Jaybird customer support but I still haven't received the local agent information in Hong Kong for warranty claim. Please help and indicate clearly for my required next action. Thanks. // Derek

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  • Dalakeson
    Dear Sir/Madam I don't know what exactly the previous statement you mean, please send me the local agent information in Hong Kong for product warranty claim. Thanks BR//Derek
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  • Dalakeson

    Hi, Beau

     

    As I still don't receive any response in this community and I just create a new customer support ticket in the customer support webpage. Hope the case can be followed up nicely from Jaybird. Thanks and btw this is really a bad customer experience as the first time customer.

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