I downloaded the jaybird app and it just stays in a "scanning" loop. Can't get past this step.

Comments

19 comments

  • Bruce B.

    Hello miwa,

     

    I am sorry to hear that you're unable to get past scanning on the Jaybird App. This is not the quality we're expecting from our product.

     

    Please try to isolate the issue, here are stuff you can try:

     

    -Do a factory reset with your Jaybird earphones

    -Power cycle your device

    -Uninstall and re-install the Jaybird App

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Spamsters
    I have the same issue and have performed all of your suggestions with the same result. I believe I have the bluebird, my headphones say BBx1.
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  • Potatoes

    Same issue here. " Connecting loop" been in love with jaybird since the x1 series. The run fit perfect but they're very quiet especially in the lower range. I hope this gets solved

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  • Bruce B.

    Hello Spamsters,

     

    I am sorry for any confusion, please note that the Jaybird App does not work on the Bluebuds X, Jaybird X2 and older models. Hence, the app is unable to detect the buds.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Bruce B.

    Hello Potatoes,

     

    Thank you for joining the community. Let me help improve your experience.

     

    I sent you an email and I will provide you details on how we will proceed.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Bwashburn

    I am having the exact same problem with my ear bud runs as well, I don’t know what to do what I have done is I have made sure on a Mac that I had the most updated firmware. I have reinstalled and installed mutiliple times the app. I have done a hard reset on my new phone which is a I phone 7 and also I tried connecting to my iPad with the app as well and a no go. Anyways I have tried a lot and they were 100% charged... what can I do next please please please help me I really like my Runs but seriously if we don’t have the app the sound is horrible!

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  • Bruce B.

    Hello Bwashburn,

     

    I also sent an email to you about this concern. Thank you.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Rocko99

    Same issue. IOS 12 and X4 and X3. Constant scanning-can't connect to either headphone.

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  • Cabelo

    Hey Jaybird support !

    Im having the same problem too!!

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  • Bruce B.

    Hello Cabelo,

     

    I am sorry to hear that you're experiencing the same problem.

     

    I've sent you an email with details on how we will proceed with this one.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Cabelo
    Hey Bruce, Can you please resend the email with how I can fix the issue I’m having with the Jaybird Runs? Thank you David Vargas 646-645-8957 david.vargas@pt.equinox.com Tier 3 Personal Trainer
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  • Bruce B.

    Hello Cabelo,

     

    No problem, please check your email now. It should be there.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Errrjay

    I have been getting the same issue with the scan loop.. I recently just bought the Jaybird RUN earbuds... I select it in the Jaybird App, and nothing works. This is really frustrating no matter how many times I uninstall/reinstall/reset.

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  • Bruce B.

    Hello Errrjay,

     

    I am sorry to hear that you're experiencing the same issue. I have sent you an email so we can get more information.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • D562

    I have the same problem with my runs how do I connect them

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  • Bruce B.

    Hello D562,

     

    I sent you an email as well.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • ronald32

    I have the same problem with my runs too

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  • Bruce B.

    Hello Ronald32,

     

    I am sorry to hear that you're experiencing the same issue. I have sent you an email so we can get more information.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

     

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  • Kim van Luijtelaar

    I have the same problem. Just bought a Jaybird Freedom...

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