Why do my Bluebuds X randomly turn off?

Comments

4 comments

  • Bruce

    Hi Tonyh2306,

     

    I am sorry to hear that your Bluebuds X turns off randomly. This is not the quality we're expecting from our product.

     

    Please follow the reset steps below to resolve the issue of your headset:

     

    1) Turn headphones off  

    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") 

    3) LED will flash red and green  

    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones 

    5) LED will flash orange 3 times  

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

  • Rob Nelson

    I'm also having the same problem. I tried the reset but it didn't help! Please help!

  • Tonyh2306
    Dear, Jaybird May 30th 2019 8:01am Why do my Bluebuds X randomly turn off? Problem #1 It’s turning off randomly! ??????? Though out my workout. And every time I recharge the headphones. I was sent this ACTION! to solve the problem though the Customer service & The Jaybird community. “Please follow the reset steps below to resolve the issue of your headset: 1) Turn headphones off 2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") 3) LED will flash red and green 4) Hold both volume buttons down 6-8 seconds, this will reset the headphones 5) LED will flash orange 3 times” Yes it worked.,But Problem #2 I notice l have to preform these (5) Same steps every singe time I turn Off & On the headphones. Sometimes It works most times it don’t!
  • Rob Nelson
    I tried to reset. No difference. They also seem to wake up after being switched off and try to reconnect to my music device and this makes them go flat

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