How can i Pair the freedom Buds to the MySound app?

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2 comments

  • Madi

    Hi there! 

     

    Please try the following to connect your Freedom's/X3s to the MySound app:

    1. Make sure your Freedom's/X3s have been paired to your listening device. This needs to be done through your devices Bluetooth Settings.

    2. Make sure your Freedom's/X3s are turned on.

    3. Open the MySound app and 'scanning' will appear at the bottom of the screen. If 'No headphones connected' is displayed, please wait and MySound will search again after about 10 seconds.

    4. It may take 2-3 'scanning' cycles (30 seconds) for your Freedom's/X3s to connect to the MySound app.

    5. Once connected the battery icon and headphone name will appear at the bottom of the app.

    6. So we can improve this experience for you, the developers would like to know what OS you are on and if you have any other Jaybird products in the same room as you?

     

    Let us know how it goes.

     

    -Madison_Jaybird

    #poweryourpassion

     

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  • Madi

    Hello,

     

    Please be aware that there have been some recent updates to the MySound app which should help with any connectivity issues. Make sure to update your app to the latest version and you should be successful in getting connected to MySound!

     

    Please let me know if this does not resolve the issue.

     

    -Madison

    Jaybird Customer Experience

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