Why can't the Jaybird App find my headphones?

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1 comment

  • respa

    Hi FireDanDFW,

     

    Thank you for posting here in support community. I am sorry to hear that your Jaybird App cant recognize your headset.

     

    Here are some tips we strongly recommend that can help with your concern

     

    Try these steps below

     

    - Delete MySound app

    - Turn Bluetooth off (for 10 seconds)

    • Perform a Factory Reset

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.

     

    - Reinstall MySound app

    - Turn Bluetooth back on

    - Try connecting to MySound

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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