Headsets turns off by its self and voice control comes up without buttons being pressed

Comments

6 comments

  • Bruce

    Hello OOHH,

     

    Thank you for joining the community and for posting your query.

     

    I am sorry to hear that your Jaybirds are turning off/voice commands will come on without the buttons being pressed.

     

    Can you tell what Jaybird earphones you have so I can provide the most accurate troubleshooting steps?

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Olivia Hughes

    Thanks for answering.

     

    They are the bluebuds X

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  • Bruce

    Hello OOHH,

     

    Thank you for your reply.

     

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Olivia Hughes

    I don’t see a recent email - can you please try and send it again? Thanks!

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  • Pavel Safonov

    I have the same issue. Same model. Is there a troubleshooting steps I can try to resolve this?

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  • JayBirdStoodByTheirWarrantyInTheEnd

    They really are a poor quality product. Check out their reviews on Trust Pilot. They refuse to honor their product warranty and outright lie to their customers.

    Good luck trying to claim on your warranty.

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