Bluebud X have gone haywire

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andrew liu

• March 26, 2019 22:52

My Bluebud X have gone haywire for quite some time now and I recently discovered this support page. It sounds like I’m having the common problem of the power button becoming overly sensitive and they continue to power on/power off/ and redial (which is the most annoying depending on who was lay on the call list).

 

Ive tried the hard reset that ya been recommended Jaybird but that has not helped.

 

is there anything else I can do at this point?

 

Thanks,

Andrew

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  Jose Alfonso Elizondo Garza

  • March 27, 2019 13:45

  I have the exact same problem and coincidentally started today (I noticed about 15 mins ago)

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  andrew liu

  • March 28, 2019 17:37

  Just FYI, I contacted support and since we’re beyond the one year warranty timeframe there isn’t anything they’ll do except offer a 15% discount on a future purchase. I copied their response below:

   

  We regret to inform you that after carefully reviewing the information provided; we have to decline the replacement of your product since the original device is currently out of warranty. 

   Please be informed that we only have 1 year warranty for the earphones and additional 1 year if the issue is sweat related. 

   

  We apologize for the inconvenience. At this time, the only thing we can offer is a 15% discount code to thank you for being a Jaybird Fan. Thank you for your kind understanding! 

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