Hi! Unfortunately, the bass has disappeared. Reset does not fix the problem. Can you replace them?

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Orfeus

• February 15, 2019 15:59

Hello I bought this jay birds on November I believe the battery is no longer charging

 

is there a way to fix this or do I need to replace them

 

Serial number 1750SD101DF8

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  Bruce

  • February 18, 2019 15:46

  Hello Orfeus,

   

  Thank you for joining the community and for posting your query. I can definitely help you with this one.

   

  Please confirm if you can replicate the issue with a different app, device or a device with a different OS.

   

  Also, please check if you made changes to your phone/music device.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Orfeus

  • March 24, 2019 15:29

  Hi Bruce, sorry for the delay. I have now tried a new Samsung Galaxy S10 and an iPod 6 in addition to my iPhone 7 (A1778). The problem is the same; no bass sound like playing through a tin can. Can you help to fix this or replace them? Thanks, Orfeus (Øystein Bache)

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  Orfeus

  • May 04, 2019 15:40

  Hi! Just a reminder of my reply above. Desperately need a solution or a new set if you can replace them. Please assist ASAP:-) Thanks!

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  arcangel

  • June 20, 2019 01:38

  I have the same problem, No bass, i try with samsung A50 and Iphone x. I also try to reset... nothing any update that i can download?

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