Battery was low. Disconnected the headphones and tried to charge.Red light didnt turn on.Tried pressing on/off button .No luck

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Poo27

• December 21, 2018 00:30

Hi there — my Bluebuds have stopped working completely. The light comes on when plugged in but the earbuds will not turn on. It does not matter how long I hold the button, nothing happens. No pairing, nothing. Please help!

 

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  Bruce

  • December 26, 2018 21:47

  Hi there,

   

  I am sorry to hear that your Bluebuds X do not charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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