My Bluebuds won’t turn on. Please help!



  • Logi_Bruce

    Hello theonewhois,


    I am sorry to hear that your Jaybird X2's won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • theonewhois

    Thanks for your response. I've tried all of these to no avail. I just chatted with customer service and and it turns out my headphones are out of warranty (one year) so there is nothing I can do about this. $179 wasted. It seems you guys would go above and beyond to keep a customer. Not everyone would spend what I spent on these. $179 headphones that only last 2 years? Very disappointing.

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