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  • Bruce

    Hi Jokla,

     

    I am sorry to hear that your Bluebuds X won't pair with your IPhone XS. This is not the quality we're expecting from our product.

     

    You should be able to do this but it might take some time since the earphones are on a lower bluetooth version. You can try a Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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