I have Bluebuds that I LOVE, but it seems they have died and I am so incredibly bummed!

Comments

4 comments

  • Bruce B.

    Hello jcurciojr,

     

    I am sorry to hear that your Bluebuds X stopped wokring. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • jcurciojr

    Hey Bruce,

     

    Thanks for the reply. I am super nerdy when it comes to this stuff and already observe these things.

     

    I use the included USB cable plugged into my laptop or Mac to charge, so I’m using 2 different chargers already. When I had the issue with then turning off I used my son’s laptop to check it because my computers were not nearby, so that’s a different charger too.

     

    I never charge in my car.

     

    I usually go to the gym at lunch, and if the ‘low battery’ warning sounds during my workout I will bring the headphones into my office. Then I’ll eat lunch (which allows any residual sweat to dry) and then plug them in. As soon as that light turns green those things are unplugged.

     

    Also, no debris because the res light comes on when I plug them in, and then green once they’re charged.

     

    As you can see I’ve pretty much covered all the bases you mentioned.

     

    What now?

     

     

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  • jcurciojr

    So that’s it, I’m beat and hafta buy new ones?

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  • Bruce B.

    Hello jcurciojr,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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