STATIC

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6 comments

  • Bruce B.

    Hi Wilkie,

     

    I'm sorry to hear that you are experiencing static audio with the Bluebuds X and Jaybird X2 when they are connected to your Samsung S8. This is not the behavior we expect from our products.

     

    Based on your description, it's possible that the issue is with the Bluetooth connection of the buds and the Samsung device. I suggest that you try the factory reset by following the steps below.

     

    1. Turn off the headphones off and restart your Samsung 8

    2. Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")

    LED will flash red and green

    3. Hold both volume buttons down 6-8 seconds, this will reset the headphones

    LED will flash orange 3 times

    4. Delete Bluetooth profile from device by going to the Bluetooth list and select "Forget This Device".

    5. Put headphones back into pairing mode and connect them to your device.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Wilkie
    Hi Bruce, Thanks for the help. I’ve followed the steps you’ve suggested and the music quality is still the same. However, for some reason, the sound is clear and crisp (or maybe there is static but I don’t hear it) when watching YouTube videos, and when I make the switch to music on YouTube/Spotify, the static starts kicking in. The static has dissipated a little after the software update today, by Samsung, and I suspect it might be a software issue as I never had this problem on this current phone with both my headsets before August last year. Is there a way for your company to check with Samsung regarding this issue? Regards, Wilkie Lee
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  • Wilkie
    Hi Bruce, I've tried all the above methods to no avail. Are there any firmware/software updates for the headsets or phone that I could download? Regards, Wilkie Lee
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  • Bruce B.

    Hello Wilkie,

     

    Sorry to hear that it did not work. I sent an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Wilkie
    Hi Bruce, I received your email asking for the warranty information for both my X2 and BlueBuds. However, as the issue happens on both headsets whilst paired with my phone, and not when paired with my laptop, I do not think that the problem lies with the headsets themselves but rather with compatibility/software/firmware issues. Is there anything you could do with regards to that? Regards, Wilkie
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  • Wilkie
    Hi Bruce, I received your email asking for the warranty information for both my X2 and BlueBuds. However, as the issue happens on both headsets whilst paired with my phone, and not when paired with my laptop, I do not think that the problem lies with the headsets themselves but rather with compatibility/software/firmware issues. Is there anything you could do with regards to that? Regards, Wilkie
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