Bluebird X does not turn on

Comments

5 comments

  • respa

    Hi Ramanan,

     

    Thank you for posting here in support community. I am sorry to hear that you are having power issue with the headset. I can assure that this is not the behavior and performance expected from our product. In order to process a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

     

    Also, here are suggestions that I would like you to try that can help with your concern.

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • ROGERIO

    I have the same issue, but I bought mine 2016. The problem is that I don't have the receipt. There is any way to change the battery?

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  • BradlyKyle
    Same exact problem - I got my Bluebird X earlier this year. They’ve been buggy the entire time. Several times they refuse to turn on. Usually after a quick charge (even if it was showing green) it seemed to kickstart it and I could turn it on. Now, I have a full charge or what it seems to be - charged from a computer not a wall charger and I get nothing. Green light but nothing. Very disappointed
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  • Ramanan
    There’s a 2 year warranty, you should contact the support centre
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  • Ramanan
    I was offered a 30% discount coupon as a goodwill gesture but i am not sure if I want to invest in another earphone from jaybird.
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