I have been using Jaybird X for a few years now and ever since I first purchased it, I realised that the tips kept falling off so I had to take extra care and make sure that they didn't fall off. However despite this effort, I have lost almost all tips that were provided with the earphone and today, I have lost the last remaining tip I had and basically the earphone is now useless unless I get those tips again. I have browsed through your website and I can see there are a lot of complaints on the loose tips. I think this definitely is a design flaw and this needs to be resolved asap. This is a $200 premium earphone and I never had this issue when I was using cheaper earphones so resolving this issue asap would definitely impress your customers.
And can you please advise where I can get those tip?
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