Ear tips falling off

Comments

4 comments

  • respa

    Hi jooneth,

     

    Thank you for posting here in support community. I am sorry to hear that you experienced fitting issues with the Jaybird Bluebuds X. This behavior is unexpected and I'll make sure to help you with it

     

    Here are some tips that can help you find the best fit.

     

    Try all sizes of foam tips, we recommend trying the largest first then squish them down for 10 seconds, insert in ear and then hold in place for another 10 seconds till the foam expands and creates a seal. Try this with and without all the sizes of the fins and combination of shirt clip and cord management clips

     

    Also, try the over the ear (Sport Fit) and under the ear (Casual Fit). If you have not, there is a fit video online as well. Mess around with them and you should be able to find a good fit. Below is the link for the Fit Video Guide of the headset.

     

    - https://player.vimeo.com/video/135976194?title=0&byline=0&autoplay=1

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • jooneth

    Thanks for the quick response and for advice on how to make it fit better.

     

    Unfortunately I don have any more tips remaining to try your suggestion as they all went missing and I only have 1 tip remaining which makes it not possible to use the earphone. Can you please provide additional tips??

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  • DG in CO

    I've had the same issue, not just with the ear tips falling off but with the wings. I'm down to one poorly sized wings and no ear tips. (I was able to jam some Bose ear tips on but they're not very comfortable). Please advise how we can replace the tips and wings and prevent such common losses due to an obvious design shortcoming.

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  • Macawfamily

    This is interesting that I found this post as I also have had issue with the ear tips falling off. I came to the website looking to order more tips as I do not have anymore. I didn't realize that this is an issue for others. I have the BBX1. I don't think my issue is related to the tip not fitting in my ear, as my ear tips usually come off when not in use & I find it in the case or in the pocket of my gym bag. This last time I was running & the ear piece fell out of my ear & when I went to put it back, it was missing the tip. I do note that the ear piece does not have a ridge/lip for the ear tip to "hold on" to, which may be the reason it falls off so easily. Hopefully the newer models have addressed this issue.

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