Jaybirds sweatprrof did not work

Comments

10 comments

  • respa

    Hi peace176,

     

    I'm sorry to hear that the one side of your Jaybird Bluebuds X stopped working. I can assure that this is not the behavior and performance expected from the product.

     

    Here are some tips we strongly recommend that can help with your concern

     

    - Perform a factory reset

     

    1) Turn headphones off

    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")

    3) LED will flash red and green

    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones

    5) LED will flash orange 3 times

    6) Delete Bluetooth profile from device

    7) Put headphones back into pairing mode and connect them to your device.

     

    Clean Speakers for debris

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • peace176
    Hey, Thank you for your response I was hoping I could get this replaced or refunded, because the plastic has become very sticky and rough. It is no longer a "good" product for use. -Thanks you Theo
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  • peace176
    hey Jaybird_Axel Thank you for your response I was hoping I could get this replaced or refunded, because the plastic has become very sticky and rough. It is no longer a "good" product for use. -Thanks you Theo
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  • peace176
    ref:_00Di0j2Ck._5005Aps6Rb:ref ] To: customercare@jaybirdsport.com ---------- Forwarded message ---------- From: George Canyon Date: Wed, Aug 23, 2017 at 1:33 PM Subject: Re: Jaybird - Support | Case Number:05737274 [] [ ref:_00Di0j2Ck._5005Aps6Rb:ref ] To: "customercare@jaybirdsport.com" Hey Arianne Joy My case number is 05737274 Here are the pictures of my earbuds As you can see the plastic turned sticky and rough and dust and dirt stuck to it because of this My number is 905 770 9680 . It is a house phone so you cannot text. I will try my best to answer. -Theodore On Tue, Aug 22, 2017 at 7:16 PM, customercare@jaybirdsport.com < customercare@jaybirdsport.com> wrote:
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  • peace176
    Hey Arianne Joy, My case number is 05737274 I do not have a copy of my receipt. As I said before, I was given them as a gift (from a family member who has passed away) I do have the earbuds as proof. My shipping information is: - First Name: George - Last Name: Canyon - Company (if any): None - Address: 90 Centre Street East - Postal Code: L4C 1A4 - City: Richmond Hill - County/State (if any): Ontario - Country: Canada - Telephone Number (including country code): 905 770 9680 - Color of Product: White and Black Thank you -Theo
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  • peace176
    Hey Arianne Joy, My case number is 05737274 I do not have a copy of my receipt. As I said before, I was given them as a gift (from a family member who has passed away) I do have the earbuds as proof. My shipping information is: - First Name: George - Last Name: Canyon - Company (if any): None - Address: 90 Centre Street East - Postal Code: L4C 1A4 - City: Richmond Hill - County/State (if any): Ontario - Country: Canada - Telephone Number (including country code): 905 770 9680 - Color of Product: White and Black Thank you -Theo
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  • peace176
    Hey, My case number is 05737274 I've already said very clearly that I was given them as a gift from a family member that has passed away. Its not like I can go and ask them where they bought them. I'll I have as proof is a broken pair of earbuds!!! All I wanted was to get my earbuds sometime before school started, but that has already happened. I would like my replacement pair of earbuds sometime soon. This is really frustrating. I hate having to bring up my deceased family member so stop asking me to get a receipt. -Theo
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  • peace176
    Hey Arianne Joy, My case number is 05737274 Jaybird promises a lifetime warranty. You can't take that away from me just because I don't have a receipt. I have the earbuds as proof and I've even sent pictures of them. Do you want me to send them in or something? I have been a good customer and your just going to not replace them after weeks of emailing back and forth. This is really getting annoying. I want the lifetime warranty like you say on your website. I've gotten friends to buy your product, but now I'll just make sure to tell them its too much of a hassle. The earbuds were the last gift my family member that passed away gave me and they mean SOOO much to me, but you won't replace them with your lifetime warranty that you SAY you give. I guess that is just bogus then. PLEASE!!! I would love my broken pair of jaybirds to be replaced, so honor what say on your website. -theo
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  • peace176
    Hey My case number is 05737274 Are you kidding me!! Why the heck do you think I'm asking my earbuds to be replaced. They said they were sweat proof, so I used them running and they got ruined. I just want them replaced because you guys LIED to me saying they were sweat proof. I have the earbuds and i WANT THEM REPLACED!!!! This has gone on way to long. Just send me another pair of earbuds to replace the ones that got ruined becuase you guys lied about your product. I am not afraid to post this information online to stop others from being pulled into this SCAM. I've already sent my shipping information in a previous e-mail and I expect to get my replacement pair sometime soon. Also, I you choose not to honor what you say on your website and not replace my earbuds, I would like a way to contact your manager. It has been almost THREE WEEKS
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  • peace176
    Well since you guys are going to not properly honor your commitment I would at least like at least $50 back My case number is 05737274 -George
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