Disconnection in left bud

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7 comments

  • Bruce

    Hello Lazynamingbox,

     

    I am sorry to know that your Jaybird Run is experiencing audio issues with the left ear bud. This is not the quality we're expecting from our product.

     

    Please observe the buds to further isolate the issue, you can check the voice prompts if you hear it on both sides and listen to music using a different music sources (app/device). Resets are recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Lazynamingbox

    Thank you for connecting me with possible things I could do to fix my left bud.

    As I been notice I did try both soft and hard reset, however it seems like even I try both method my problem is still not fixed.

     

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  • Bruce

    Hello Lazynamingbox,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • ELDL

    Same disastrous right and left (un)connection for me. Sadly no meaningful reaction or solution from Jaybird. Warning for Run.

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  • Lazynamingbox
    hello, sorry for reply so late i had chat with another customer service person and I fill the requested information that i need to provide. my case number is 07110144
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  • Lazynamingbox

    ELDL, i noticed that when i phone or MP3 (yes, i still use MP3) are moving in my pocket the earbud gets disconnection for few second or minuets.

     

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  • Bruce

    Hello ELDL,

     

    Sorry to hear that it did not work as well. I have sent an email with regard to this concern.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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