I received this back at Christmas but only just began using them. My wife has a pair of these and loves them but my experience has been different. Pairing with both iPhone 6 and Galaxy S7, the connection often drops unless I'm actually holding my phone withing 12 inches of my headphones. Even an armband does not improve this issue. When running, I also get very frequent audio dropouts that I don't get from any other Bluetooth speaker, even inexpensive ones. I have tried doing a factory reset with the unit fully charged but although I am able to get it into a flashing red, green state, i have been unable to get it to reset (orange light) no matter how quickly if press the volume up/down buttons (at the same time) or even holding both those buttons down for a minute of more. During the brief periodd the headphones are working, and when using the headset for calls, i'm told I sound like I'm speaking from the back of a cave (same experience for iPhone and Android usage). Can you assist please?
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