JAYBIRD SUPPORT'S FAILURE TO RESPOND TO SUPPORT EMAILS

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2 comments

  • respa

    Hi SnurgBurgler,

     

    Thank you for posting here in support community. I am sorry to hear that you haven't received any response with regards to your concern. I am currently reviewing your case and I’ll make sure you receive a response as soon as possible.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • Mr. Unko

    Hi SnurgBurgler,

     

    I was in the same situation as you are in right now two weeks ago.

    I received the same emails, did the same things, and then for a few days nothing happened.

    It was at least half a week. But then, all of the sudden, I got an email from the person that told me to cut the cord etc. that they are now shipping my replacement headphones.

     

    I think it's all just a matter of time.

    You should simply play the waiting game and keep your cool. That's at least what I did.

     

    Edit: I am glad that I was able to help you with your problem.

    I hope that this turns out good for you and that they indeed just take/took their time to get everything going.

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