I am sick and tired of this. So a few weeks ago, I had tried and tried to get in contact with Jaybird Support via email. I had an open case that required them to send me a new pair of earbuds. They asked for my information, and I provided them with the necessary information to get a replacement on the way. Then, nothing. I heard nothing from Jaybird Support for the next two weeks. During those two weeks, I tried and tried to get in contact with them, however nothing happened. Then, I decided to post about it last Thursday, and lucky enough for me, Jaybird finally responded! However, they responded only for that day. They told me to cut the cord that connected my earbuds and send them pictures that contained the earbuds (before/after cut), the case number, and my name. I sent them the pictures and then, nothing. I haven't heard from them in days and I'm just sick and tired of this failure to communicate with the customer. Even if I just got an email from them that let me know they received the pictures, I would feel super relieved, however they haven't even sent me that. When they finally responded last Thursday, they said "I will handle this to have a quick resolution and have your headsets replaced." This is not what I would call a quick resolution, Jaybird. They then went on to say "Once we receive the photos and verify that the product is rendered no longer usable, we will approve and ship the replacement. You'll also receive a notification with a tracking # once the unit ships out." Uh, I have not received that and I believe that cutting the cord that connects the two earbuds together would in fact render it unusable. It's just frustrating to me that I, the customer, am treated in such a way that leaves me with a bad taste in my mouth. I'm sure that Jaybird Support has a high influx of emails daily, however I still feel like, despite this, someone would at least be able to get in contact with me. Is there anyone out there that can actually help me? Like, genuinely help me, because right now, how things are, I'm not getting the help I need. I'm so close to getting my replacements sent to me and I just want them to be at my doorstep as soon as possible.
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