No longer charging...

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5 comments

  • respa

    Hi ChuckWichlac,

     

    I am sorry to hear that your Jaybird Headset is not holding a charge. I can assure that this is not the behavior and performance expected from the product. Please try these troubleshooting steps that can help to resolve the issue of your headset.

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

    • Make sure charging port/cradle is clear of any debris.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • ChuckWichlac
    I've tried all of these suggestions. I've cleaned the contactors. It seems more and more like an internal problem with the unit. Now I get a few seconds of rapidly flashing green and then nothing.
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  • NS_Valley_Man

    Ive been dealing with the same issues Chuck. Its been 6 days of emails (They only reply once per day) just to get to the point of waiting 1-2 more days for Jay Birds internal review process approval before I will be sent a shipping label to return my headphones. 7-10 days for them to get my headphones with that shipping label (They splurged on slow ground shipping and wouldnt let me send the x3s myself overnight at my own expense). Then a couple more days to review and assess my defective headphones and 7-10 days awaiting for my new ones in shipping. Wouldnt even take a CC number to secure funds and ship my replacement right away while all the reviews happen.

     

    Buckle up!! Its gonna be a long wait but they seem to know they have shipped a shit ton of defective units to customers and are willing to replace them. Just in their round about long way. Your best bet is to call them.... The online/email support is far to slow. PH: 1.866.244.3399

     

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  • ChuckWichlac

    Thanks for the great info!

     

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  • NS_Valley_Man

    No worries and Good luck.

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