Drop Connection Constantly

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26 comments

  • bbrac

    @Stuart Brown Does this still happen when your music device is located on the same side as the control panel on the headset? 

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  • stusj

    Yep. same side.  I even put it in my sweatshirt pocket (higher than my pants)..still cuts out.

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  • japrile

    Good Luck to you on a resolution. I have had this EXACT same problem with my headset since the middle of my first workout on day one and have had ZERO luck with any assistance or resolution from JayBird.

     

    I even returned my headset and bought another one becasue I was told I might have a bad unit, and the same exact problem halfware thru workout.

     

    Either BestBuy was sent a ton of bad units or the quality control/design on this headset is horriable.

     

    I am basically suck wiht an expensive paperweight and you may be as well!!

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  • japrile
    After tonight I feel like I have confirmed almost 100% this is a quality and design issue. The dropouts are consistent but get progressively worse as I sweat. Also when it got particularly bad, I got annoyed enough to stop running and lightly tap the headset receiver on the side of the treadmill and the connection issues stopped for a little while, just to start again. Support from Jaybird has been terriable, just as their response on this site and thread have been....
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  • Logan.Harrell

    As with many people on this forum, I have had similar issues with the connection cutting out sporadically. I had the Jaybird Bluebud Xs with this same phone last Fall that had better connection then my current X3s. I am commenting now in the hopes that a solution will appear soon.

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  • japrile

    Just out of curiosity, where did you purchase your headset from?

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  • stusj

    Mine was in my post:  BestBuy..online.

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  • MC8

    I have the same issue with my Freedoms and Samsung S7.  Brand new warranty replacement set of headphones as well.  Dissapointing.

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  • stusj

    This is a follow up to my Original Post after receiving a replacement headset directly form Jaybird.  I had little hope that the replacements would perform any different than the original after reading the above posts.

     

    HOWEVER, so far it's a strong and stable connection!  I was able to leave my S7 Phone in my room and walk around my entire two floor house without losing connection.  What seems ridiculous now is the question from support (and documentation) on whether I am wearing it on the same side of my body as the control dongle.  

     

    Granted i've had it less than a day....but this seems night and day from the first unit, which leads me to believe it was a QA issue and the first unit was damaged in some way.  Also note i have not tried the device in the tied back position in case that in someway causes issues.   I'll post back in a week or so if I find the problem reoccur.

      

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  • dougrex

    Judging from most of the answers on here, I should not hope for a likely solution to my X3s cutting in/out while playing. Pretty damn annoying for the price I paid for these. I do wear them in the tied back position, and even carry my iPod on the control side when running, but it still happens. It is much worse when I am outdoors...frustrating. I had the Bluebuds before and used them with the same iPod and iPhone, and did not have any of these issues. Not sure what to do now. 

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  • RyanGaroogian

    I just came across this article and I have the same exact problem. Hopefully speaking to Jaybird support will receive an outcome just as you have.

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  • b.o.n.s

    I have exactly the same issue.

     

    copy/paste from 'dougrex:

     

    I do wear them in the tied back position, and even carry my iPod on the control side when running, but it still happens. It is much worse when I am outdoors...frustrating.

     

    When you surround your phone (in my case a Iphone 6s) with your hand, the audio drops very frequently.

     

    I opened a case with support and they will send me a other set of X3's.

    Very curious now.

     

     

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  • GUMO1

    I also have the very same problem. I have my pair tied back and the problem is much greater outdoors. I am already on my second pair. I've been using them anyways because I've been working out indoors and wasn't a huge issue as they would only occasionally skip but now that I'm working out outdoors it has become very annoying to the point I don't even want to workout anymore. I tried doing a hard reset and the problem persist. These headphones are just trash. The two previous versions I owned were much better and I am about to downgrade.

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  • stusj

    As another update to my 3/7/2017.  After receiving my replacement X3's I've still not experienced any futher issues with dropouts.  I have never again tried doing the tied back position, as I fear that there is some fragile wiring that gets broken in that config.  The only other thing I can think of, is that since the replacement I now only charge it via my laptop USB port rather than any USB wall charger. (in case of any voltage issues)

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  • GUMO1

    Ok so seeing that everyone here had their headphones tied back I went ahead and untied my headphones and tried them outside. They did not skip not even once. seems like the problem is tying them back. Which sucks because I like my headphones tied back but I guess it won't be a deal breaker as I will keep using them and not downgrade. I hope to see this problem fixed in the X4s

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  • dougrex

    Thanks for the update "stusj". I just sent my X3's back and the replacement is on the way. Hopefully I will have success with the replacement pair. Though I really would prefer to use it in the "tie back" position, I may reconsider. I will at least try it "untied" at first. 

     

    Just as a side note for others; I have always charged my X3's with my laptop to avoid any issues, so I am thinking that is not the problem. I hate to say it, but I think it is a design issue, as I did not have this issue with the Bluebuds I had. 

     

    I am hoping for success with the replacements, which will ultimately dictate whether or not I will own another pair of Jaybirds. Good luck all! 

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  • GUMO1

    @Doug Rex I feel like the problem with them is tying them back. I just untied mine and they work flawlessly.

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  • dougrex

    Thanks GUM01, I will give it a shot. 

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  • elpsilva

    I am having the same problem around here, but with an iPhone 7 and only when i am exercising (Cardio) with high intensity (street running). I have Jaybird support with me working to address the problem. keep you posted about my problem. @Doug Rex : Anna is helping me - there is any information that you perhaps can share with here to expedite my problem solving? Thanks,

     

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  • RajunKajun

    I just purchased these a week or so ago and have noticed the drop out issue as well when outside running. Has anyone else untied their cables and gotten better signal quality? I'm within my return window at BestBuy so I may take them back depending on how well this works.

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  • LennartS
    Same thing för me and my X3s. Have a Samsung S7 edge with Android 7.0. Should I make a return?
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  • RajunKajun

    Update: I tried the "untied" method to see if it would fair any better before I took them back and indeed it works as @GUMO1 suggested. I ran with them the other day and there wasn't as much bouncing around of the cables as I thought it would be. These are for sure a keeper for me now. 

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  • Chinese Fly Guy

    Problem is definitely caused by "tying" the cable behind your head tightly enough to cause the inline remote to rest against the back of your head. So simply loosening the cable to allow the inline remote to dangle addresses the problem. However, if you plan on wearing these headphone during activities where the dangling cord flops excessively I'd return them and get a different set of headphones. Poor design and quality control.

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  • harryjpaul

    Everything you are describing is everything i am experiencing. (over ear tied back)

     

    so disappointing as these are my first Jaybirds. 

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  • FlexM

    I also have this kind of issue. I got mine replaced already but still getting disconnection issue. I am using Jaybird over the ear fit since this is one of the reason why i bought this product.

     

    I could say poor design. I had JBL bluetooth earbuds before and i don't have this kind of issue. Very annoying.

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  • Rabin

    I just bought a set of X4's - constantly cutting out. I haven't tried anything other than the behind the ear method, but that is why I bought them. I want the cable out of the way. ?I purchased privately from an individual who got a replacement set. They were factory wrapped and sealed but because I wasn't the original purchaser Jaybird support won't even talk to me. Comfortable, sound great (when playing). It's absolutely unacceptable they perform like this. They sent me a 15% discount code to purchase a new set from the website - I'll be keeping my money.

     

     

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