I have completely lost sound in my left earbud, what do I do/is this normal?

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2 comments

  • respa

    Hi CMar,

     

    I am sorry to hear that the one side of your Jaybird headset does not have sound. I can assure that this is not the behavior and performance expected from the product.

     

    Here are some troubleshooting steps that can help you to resolve your issue.

     

    • Jaybird Bluebuds X and Jaybird X2

     

    1) Turn headphones off 

    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") 

    3) LED will flash red and green 

    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones 

    5) LED will flash orange 3 times 

    6) Delete Bluetooth profile from device 

    7) Put headphones back into pairing mode and connect them to your device. 

     

    • Jaybird Freedom and Jaybird X3

     

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • kissmyarse

    I have the same problem with mine that are less than 2 months old and the re-setting /re-pairing does not resolve the problem- and no one at Jaybird seems to care either-very disappointed with this product and the service-poor quality

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