My Bluebuds X won´t turn on. Green light when trying to charge.

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48 comments

  • Engelbert

    Hi mjasonm,

     

    I'm sad to hear that your Bluebuds X does not power ON. I'll be glad to help you with the concern.

     

    Please try a factory reset that can help resolve the issue with the headset.

     

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device by holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    Hope this helps.

     

    Warm regards,

    Egie

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  • mjasonm

    Hi Egie,

     

    Tried the steps you described. The light is always green when I plug it into the charger (It didn´t change to red).

     

    It still doesn´t power on.

     

    Regards,

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  • what do you want from me

    was this ever resolved?  I've got the same problem.  I am trying the factory reset but my light is already green so I think I am waiting 2.5 hrs for status quo.   I'm also worried I'm risking damage to the battery by over charging. 

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  • mjasonm

    No other reply given at this time. I guess Jaybird Support doesn´t know what to do either.

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  • 49swift

    I think it may be because Egie doesn't ref the correct procedure. I tried this off the Trending Articles: Troubleshooting Jaybird power on and charging issues. It gives a different procedure(see below). Once you do it to the power on button you do the same to the + then the - buttons. Then you will go red once you plug it in. I just tried it and I got the red led...now to wait 2.5hrs to see if it does the trick. Hope it helps.

     

    If you’re experiencing issues charging or turning on your Jaybird headphones, try the following:

    • Try connecting your buds to a different power source -- Computer USB ports and other wall adapters (1 amp or less is safe)
    • Try using a different charging cable -- The cable you're using maybe defective
    • For Jaybird Bluebuds X, X2, Freedom, and X3 try the reset steps below.
    1. Quickly, but firmly press the power button 8 times then hold for 5 seconds.
    2. Repeat Step 1 with the remainder of the control buttons. 
    3. When finished, connect the headset to the charger. The LED on the headset should turn red if successful. Continue to charge the headphones until fully charged (times may vary).
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  • MLemn

    Same issue here. They will work for a charge or 2 and then I have to do the crazy reset. This is my second pair. 

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  • rszmulew

    I have the same issue.  The crazy reset did not work for me (light still green, still not charging, still will not turn on).  This is my second pair.

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  • whk

    Mine are doing the same thing and this is my third pair.  Any other solutions to this issue?

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  • mjasonm

    This is also my second pair... I guess they don´t have any solutions for this issue. Still, I think a proper official answer is needed.

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  • MLemn

    Headphones will work for a day or two and then when I go to charge them the light is green. Super frustrating and clearly a MAJOR issue with these headphones. Thanks for the help Support. Time to try out another brand. 

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  • SteveoR6

    i'm having same issue, @Aidan Knoll @Engelbert Bautista  is there any other way to reset bluebuds x?

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  • Maks11
    I have exactly the same issue, my bluebird x were to expensive to just throw it away. I expect help from the support !!!
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  • scrav

    I am on my third pair - each has had this or a similar problem. This is extremely frustrating and I will never recommend this product to anyone.  

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  • Estolt
    And jaybird still hasn't responded? Same problem for me....seems like something faulty in the product. Will look to return them! Bummer.
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  • Cursino
    My X2 won't turn no ???
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  • mkr993

    @Alex Boyle any update on this issue? I tried all the suggested reset steps above with no success.  My X3's are useless right now...don't charge, don't turn on, no response in any way.  < 6mos old.

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  • teanu55
    So just got up this morning, looking forward to slapping these bad boys on in my ear holes and the damn things won't turn on. Just charged, and even got the green light. Try to power on and nothing...what the hell man.
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  • Joe Madden
    Same issue here. LED light says green but headphones won't turn on.
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  • Ozkie

    I have the exactly same issue! One day, suddenly, my X decided not to turn on. 

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  • Ozkie

    By the way, i tried 8 seconds reset protocol a few times and it helped! Now I can use my X. 

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  • ca174690
    looks like all of us use the blue bud x until now then suddenly with all with same issue of green light charge not turning on for use ,
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  • MM707534

    This may seem like a silly question, but are do you have to hold down for 5 seconds on the 8th tap or is the 5 sec hold on a 9th tap?

     

    I'm trying to test this now as my pair wont turn on. I've not had the issue where the charge light is staying green. Each time I've plugged it into a charge it's red and then goes green after a few hours, despite the headphones only just been charged.

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  • scrav

    7th tap. 7th tap. 7th tap.

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  • SN264542

    Same issue here!. LED light turns green but headphones won't turn on.

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  • ca174690
    its uselesss from now on..... something happen
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  • GaryPenn1192

    I have the same issue. @Alex Boyle? or @Engelbert Bautista? - you have literally dozens of customers with this issue and nobody is responding. Your "hard reset" doesn't work. I tried 7th tap and hold, I tried all 3 buttons, I tried just the power button 3 times in a row with the 8 taps, I even tried holding on the 9th tap.

     

    None of this produced a hard reset. These headphones were not cheap. Please respond to this thread. In the interim I'm going to seek out Twitter responses too.

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  • shalafarky

    I'm about to get my 2nd replacement set. As frustrating as the quality issues are with this iteration (my 1st get Jaybirds are going strong still!), they are quick to replace them if you ask nicely.

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  • aboyl

    @Gary Penn?  and all other Jaybird fans!

     

    Very sorry for the delay in contact! We will provide as much information about the above issues as we can.

    First to clear up any confusion this 8 button process stated by @Engelbert Bautista?  is not a reset it is really just a workaround that can be a temporary solution to revive the buds when they are charging but not turning on.

     

    Unfortunately anytime that you cannot turn on the buds, regardless of if they charge or not they are most likely defective. That can range from a defective battery to a short in the unit.

    If you run into an scenario that your headset will not turn on at all please contact us directly at Jaybirdsport.com/support via Chat, Phone or Email and we would be happy to look into a warranty exchange and do what we can to get you taken care of.

     

    Here are a couple tips we suggest that will help stop shorts due to charging or sweat related damage -

    1. Make sure never to charge the unit directly after a workout because if any sweat got into the control panel of the unit you would not want to plug them into charge or it could cause a short in the unit.
    2. As charging goes we recommend using a PC or 1 amp or less outlet to charge the unit, should take around 2 hours but please try not to exceed a 4 hour charge as extensive charging could overcharge the unit.

     

    Please reach back out if there are any further questions, again we apologize for the delay in contact.

     

    Best regards,

    Jaybirdsupport

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  • JC264432
    I have been having the same issue, and when I contacted customer support, this is what I was told. " Please note that warranty for all models is one (1) year from order date of the original device. Warranty is not "refreshed" whenever you receive a replacement unit. The Lifetime Warranty pertains to the device's lifetime (120 charge cycles = around 2 years) and not a person's." So basically the life expectancy of these buds are two years....if you use a computer to charge, only charge for two hours and charge the unit less than 120 times.
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  • aboyl

    @Joon Choi? & all other Jaybird Fans,

     

    I want to personally apologize as I have had that information removed from all sources as it is incorrect information. As the sweat warranty is based on the lifetime of the product, the Freedom, Freedom Sprint, Bluebuds X and X2's battery life expectancy from the battery manufacture was rated at 500 recharges. Give or take with typical use about 2 years. (Not sure where the 120 charge cycle came from.)

    The reason we go off this is due to the fact that we no longer manufacture these products.

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