Hi. The buttons of my Jaybird X2 have stopped working. I cannot switch the earphones on anymore. Can you suggest me some solution to this. Thanks



  • Bruce B.

    Hi eshansingh,


    I am sorry to hear that your Jaybird X2 won't turn on. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • eshansingh
    Hi Thanks for your help, but I don't think you got the problem. The buttons have stopped working, it's not a charging issue. It's charging pretty well. The buttons don't work and hence I cannot switch on the earphones. Probably the contacts are not made between the button and the switch inside. Let me know if that's solvable. Thanks On Wed, 20 Feb 2019, 10:22 am Jaybird Community < customercare@jaybirdsport.com wrote:
  • djrafaelz

    I am with the same problem, it's charging well, but the buttons stopped to work. Sometimes it possible turn on, but after that nothing happens because i don't have buttons to control.

  • thisiepsdo

    Sorry this is not an answer - I have the exact same issue - from one day to the next, my buttons stopped working. The headphones charge perfectly, but the button won't push down to turn my headphones on. I have no idea what happened, and I always keep them in the protective case they came with. Super frustrated to have headphones that won't turn on because the button won't press down. What can be done about this?!?!

  • Andrés Juárez

    Hello, I just got the same issue right now. Can you please share the solution with me? My earphones are charging pretty well; however, the buttons are not functioning :(
    I’ve been so happy with them so far and now I do not know what happened


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