My Jaybird X2 doesn't turn on anymore. It was fully charged and the light is green when plugged with charger. What should I do or try

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5 comments

  • Bruce

    Hello sairaju,

     

    I am sorry to hear that your Jaybird X2's won't turn on or charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • sairaju

    tired as per above,but still doesn't work. kindly help me to resolve this.It has life time warranty.. Please find the attached purchased bill for your reference.IMG_4410

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  • Iger

    It happen to my X2 after one year of use and now it happens to my new X3 after two months of use. Jaybird products really bad!

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  • Bruce

    Hello sairaju and Iger,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • sairaju
    Hi Team, Any update on this. Please provide me the details to whom i have to communicate with for further status.
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