Ear tips keep falling off

Comments

12 comments

  • respa

    Hi paulbpaulb,

     

    I'm sorry to hear your experience with the ear tips with the Jaybird X3. I can assure you that this is not the expected behavior and performance from the product.

     

    Here are suggestions that can help with your concern.

     

    • If you prefer the Silicone ear tips, make sure that the earbuds and tips are clean and dry before and after using it. The ear bud stems and inside of the ear tips can be slippery if it gets in contact with too much sweat.

     

    • We recommend the foam ear tips for workouts and if you are sweating to much. We suggest squishing them down for 10 seconds, insert in ear and then hold in place for another 10 seconds till the foam expands and creates a seal.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • JamesHelgesen4773
    This "answer" is useless. I have the same issue. It is not sweat that is causing this, I have gone so far as to add a small loop of friction tape to the ear tip post and the ear tips still fall off. Is anyone in your engineering team working on this defect?
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  • JamesHelgesen4773
    My next step is superglue. But not it has to be after I buy new ear tips, since one fell off and is gone to the land of left socks and lost keys.
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  • Shogo8

    I have the same issue, the ear silicone tips do not stay attached to the ear buds,i would now sadly have to say "this IS the expected behavior and performance from the product" :(.

     

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  • Amerika

    I am also having an issue with the silicone earbud pieces. The left one always falls out. I've swapped around to different pieces and it will fall out fairly consistently. I have also cleaned both the metal part and the silicone with isopropyl alcohol. This did not help. The right one seems to work without issue but the left always falls out.

     

    I feel like this is a manufacturing and/or design defect. The only solution to this issue is to find silicone earbud pieces that are properly sized for the x3, get a replacement x3 that is engineered/built properly or use some kind of non-permanent abrasive adhesive to give the metal part some traction. I will not do the latter outside of last resort due to it potentially violating my warranty.

     

    This also seems like a huge safety issue with the silicone cup potentially getting caught in your ear.

     

    Jaybird_Axel, what are my options here?

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  • SkyniteZero

    I am also having this issue and I haven't used my Jaybird X3s for about 2 weeks and now the ear buds wont stay on for nothing. at first the left fell off then got stuck in my ear and now the right is also doing the same thing. there has got to be a better fix for these defected head phones.

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  • rkim1031

    I am also having the same issue and it is annoying! I own both the X2 and X3 and because of this issue I now use the X2. I would really like to hear what Jaybird's stance is on this issue.

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  • Shogo8

    I think that all is a design error and not possible to fix for this model without superglue, if you compare the mount for the eartips between Jaybird X3 and JBL reflect mini BT it is quite easy to see why the tips on the JBL do not fall off. Cleaning the tips for the X3 helps a bit but they still fall off to easy, and i can not remember the last time i took out the headphones of my ears and both silicone tips stayed at the headphones.

     

    Jaybird X320170829_063911526_iOS

    JBL reflect mini BT20170829_063931982_iOS

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  • Konakcc

    I am also having this issue. It seems like there is no "stop" on the plug to keep the silicon pieces in contact. I also agree, this is poor design and should have been found during the test and QA cycle.

     

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  • TMG17
    I have been super glueing the silicone earbud pieces on my Jaybird headphones (Bluebirds before that) for years and it is a reasonable solution for me. These headphones are just more comfortable then anything else out there, I'm willing to do it. Glue last 6 months+ usually. Yesterday the right one fell off at the dentist office and is now lost. Doesn't look like it's available for reorder so I'm kind of panicking. Can I get a replacement medium silicone earbud piece?
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  • danyot

    It seems as these tips are egninneered TO fall off. Look at the stupid design of them. An 8 year old could look at the headphone and notice why they fall off. Is there an easy way to get these replaced? I've blown through almost all of the tips that fit me already because I lose them so frequently. This is a really fucking stupid design flaw.

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  • Shogo8

    Got maby a way to get the tips to stick better, read it here:

    https://support.jaybirdsport.com/s/question/0D55A00006zBrkE/silicone-earbuds-fall-off-easily-stick-in-my-ear

     

    By leynTan

    So I placed a thin rubber tape (plumber's tape / teflon tape) onto the metal tip and pop the rubber ear tips back on after. Seems to have resolve the issue. 3 months now and my rubber ear tips hasn't fell out on its own since.

     

    Because i already own those headphones, it would be nice to get them to "work" better.

     

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