Silicone earbuds fall off easily / stick in my ear

Comments

93 comments

  • Jedmunds
    This is crazy! I liked the headphones but now I need to replace the ear tip that kept falling out, none are available for the Freedom 2 in Australia.
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  • AF338446
    Seriously use the plumbers tape before putting the earpeices back on, 2-3 wraps around and it totally stopped my issues. I haven't had the tips fall off in over a month now! Just sayin
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  • Jedmunds
    Sounds great, thank you. I’ll be sure to rig it up... when I find replacement tips to tape on.
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  • AF338446

    ?JayBird is offering a replacement accessory pack for now.

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  • respa

    Hey Guys,

     

    Thank you very much for your participation on this thread. We would suggest to try cleaning the tips and headphones with a disinfectant wipe. This will help get rid of any oils or sweat residue that is causing the tips to slide off. Also keeping them in carrying pouch will help prevent them getting caught on anything that could pull the tips off.

     

    We would be glad to provide a one time accessory replacement. Just send us an email on jaybirdlistens@jaybirdsport.com with the shipping details included.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • Nick0009

    Hi Jaybird_Axel,

    I think most people on here are looking for a long term solution to their problem and not a one off, i have worked my way though 2 accessory packs with each earbuds eventually losing traction and being lost. I had contacted support regarding the on time accessory replacement but the support staff became completely disinterested once they found out that i was not located in the US and was unable to fulfill this replacement.

     

    This is a design flaw and will be an ongoing issue and i'm sure that the replacements will eventually be lost.

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  • paulbpaulb
    This is correct! I did receive a accessory kit... It only lasted a short time. This is an inherent design flaw causing the ear tips to not stay on.
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  • AF338446

    Jay Bird should offer a roll of plumbers tape to all of the ?people on this thread, that would be a long term solution.

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  • AF338446

    If you could post pics or videos on here I would demonstrate how easy it actually is.

    ?

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  • Shogo8

    I did not had any luck with that plumper tape, i bought some noname replacement silicon-buds om ebay, so far they are sitting where they should and has not got lose, they are a bit harder in material, so not exactly the same comfort as the original, but i do not have to chase them all over.

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  • FDNY-GIS
    After having this problem repeatedly, Jaybird finally replaced my X3 earbuds with another pair. All the time denying that this is a design flaw and stating that this problem does not occur with other customers or employees using the same earbuds.  I finally figured out the perfect solution to fix my X3 earbuds.  I purchased the Apple AirPods. They work great.  Functionality is incredible. Totally wireless. Can use one at a time and have full stereo sound. While a little more expensive that the Jaybird X3’s, they are well worth it.
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  • tomdmeyer

    I am also having this problem (and cleaning did not help). I've been a big fan of JayBirds for years and have often recommended them, but am currently having to tweeze the buds out of my ears several times a day.

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  • Mecke
    Hi Jaybird. I earlier bought 3 kit of replacements for X3 just to get some extra pairs of the large silicone tips that I need. Now I onle have one pair left and I will not pay up 400Sek again! I live in Sweden Take a look on the design, you have done all you can to make the tip fall of as easy as possible. Please make some deal with all retailers, so we user can get new tips for a non profit price. I bought my X3 at Netonnet. Mecke
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  • treknvw

    Once or twice is an anomaly, but every time? That constitutes a pattern of failure and it gets progressively worse. So much so that one of the silicon earbuds got stuck in my ear canal during my workout last night. I had to have it removed with medical tweezers by one of the staff!

     

    Recommendation: Do not buy!!!

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  • Alan76

    Agreed. I have already gone through 12 different ear tips (the 6 that came with the X3's, and 6 more replacement ones I bought) because they keep falling out. I have also tried to clean off the attachment points (the metal post on the headset and inside the rubber eartips) and it doesn't help. Worst design ever. You can see that the metal post get tapers out. Shouldn't this be the opposite to help the ear tips stay in? Shouldnt the larget part of the metal post be on the OUTSIDE?!!?!? I agree with someone else on this thread that said that it seems to be deliberate design flaw to keep us buying ear tips. This combined with the proprietary charger, and the super loud battery 20% battery warning and turning on sound is why I will never buy another Jaybirds product again and telling all of my friends not to buy them.

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  • paulbpaulb
    Very poor design from this manufacturer. Their response to this issue is very poor. They clearly do not stand behind the product
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  • Alexgm0018

    I got my headphones for christmas and have started having this problem over the last couple of weeks. I'll listen to them at work and rest them on my shoulders when I need to take them off. I've had the ear tips fall off in my ear and while their just sitting around my neck. This is ridiculously annoying. Thankfully haven't lost any ear pieces yet, but after reading other responses I don't understand why this is still happening since 9 months after the original post.

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  • zeeyeetee

    same problem happened to me since using it for 1 month, it's really embarrassing and shamed for Jaybird for it's tapering design of the tips.

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  • pliuni

    This has happened to mine too. From what I can tell, it appears the interior surface of the eartip that is responsible for gripping the metallic portion of the earbud looses it's grip strength.

     

    I tested a smaller unused eartip and it was much better at staying on. Likely the reason why grip strength is lost, is due to a build up of a small layer of wax and debris on the inner silicone surface.

     

    I put my dirty eartips in a plastic water bottle, squirted a bit of dawn dish soap in and shook them vigorously in warm water for 5 mins. After rinsing with clean water and drying, grip strength has returned.

     

     

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  • HedgeHead
    I had the same problem, lost all the silicone ear buds and so I have had to use the foam ones instead. These stay on really well (haven't had them fall off once) but are very fragile, so far I have lost 4 as they have just gotten torn up in my pocket. Hopefully this last pair don't suffer the same fate
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  • rapalali

    Have had mine 4 months, love them untill the the bud rubber will not stay on any-longer. This is a design issue that needs to be addressed. I now have to go and source a different brand this weekend as now i have lost one. Very Very disappointing.

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  • jainul2352

    i am having the same problem! any solution??

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  • AForza6

    I have the same problem with my Silicone ear buds. ?Mine are now  10 month. I can´t use them, but that the smallest challenge that I have today with my Jaybirds. My biggest challenge is the battery. I charge it but when I´m going to use them, there not charged.

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  • Alan76

    I bought this https://www.amazon.ca/dp/B01MXR3NTT/ref=pe_3034960_236394800_TE_3p_dp_1 right after I replied to this thread on Jan 31. They have a super tight fit around the metal post of the X3's. They have never fallen out yet and I am still on my first pair of tips.

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  • LucasTong1178

    I also have the same problem after using Jaybird X3 for a month. After reading the comment from pliuni, I agree that the problem is mainly due to the lost grip strength of the tip, but I have tried cleaning the ear tip and the problem still occurs.

     

    I come up with a solution of sticking double-sided tape to the metal part. The silicon tips seem to be staying on much longer, and it is quite easy to get rid of the tape when I want to change another ear tip. One point to note is that, you should trim the tape to an appropriate size so it will not obstruct the sound from coming out.

     

    You can try this out if you encounter the same problem.

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  • Jedmunds
    They did kindly offer a replacement set but I’m having trouble getting an answer from the contact email. Now that I know the problem I can take better care/use tape, but I only have tips that are too big for my ear left in the set.
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  • contempt1

    Same problem as everyone. And I've been using replacement ear tips. This never happened with any of my Shure or Etymotic. Not sure why this is common to Jaybird. I'm very disappointed.

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  • regan280987

    It happens to mine as well. Do we have any solution from Jaybird?

     

    It's kind of hard for them to answer I guess. Because there is no real solution I thought apart from glue it. But if they suggest that, it will not be a perfect solution, so they would not give that as a solution either..

     

    Hmm, it's a bit tricky. maybe they can pretend to be one of the user and try to suggest the best possible solution. Just some thoughts... =)

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  • contempt1

    I solved mine… I put a little bit of Elmer's glue on them and now they stay on. Stupid hack. What I find offensive is that I've had these types of headphones from other manufacturers and none of them ever had this problem.

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  • Hawkmoon269

    Same problem here! Just lost mine. Definitely a design problem

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