Silicone earbuds fall off easily / stick in my ear

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93 comments

  • respa

    Hi CH091505,

     

    I'm sorry to hear your experience with the ear tips of the Jaybird X3. I can assure you that this is not the expected behavior and performance from the product.

     

    Here are suggestions that can help with your concern.

     

    • If you prefer the Silicone ear tips, make sure that the earbuds and tips are clean and dry before and after using it. The ear bud stems and inside of the ear tips can be slippery if it gets in contact with too much sweat.

     

    • We recommend the foam ear tips for workouts and if you are sweating to much. We suggest squishing them down for 10 seconds, insert in ear and then hold in place for another 10 seconds till the foam expands and creates a seal.

     

    Feel free to post back should you require additional information or assistance.

     

    Best Regards

    Jaybird_Axel

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  • Alex117bb
    Well Chris here's the thing foam tips are 15$ and don't come with these nor do they last the more u use the foams the faster they wear off I went thru 6 pairs in my 6 month time with the x2s I used them 8 hours a day
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  • paulbpaulb

    This is a very big problem! I have owned many pairs of less expensive ear buds than the X3 models... even earbuds for ten bucks from the gas station do not have the problem with ear tips falling off with normal use. Disappointing!!

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  • Angel_A

    Same experiense I have. 3 months of use. I cant take them of now without having to remove the buds from my ear after having removed the jaybird x3. ?I lost one of the silicone bud and have to use the foam-ones now. Annoying.

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  • kkgannon7

    Agreed. Super annoying to keep losing the single silicone bud, and the foam aren't comfortable. Poor design.

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  • SirHams
    I've had my Jaybirds for less than a month and they have started falling off in my pocket and in my ears or even when slightly nudged. Disappointing because earphones are great but unusable with this issue.
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  • forrest_grumps

    I lost one of the silicon tips at the gym because of this. I had to buy new ones. They were often detached and resting in my ears as well.

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  • Shogo8

    I got the same problem, tips fall off very easy.

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  • CH091505

    So I've tried suggestions by Jaybird_Axel with the silicone tips (I prefer these over the foam).. It made little to no difference at all. No matter how much I wipe them clean (even carry qtips to clean the inner stem. 9 times out of 10 one or both get stuck in my ear when I'm ready to put them away in my pocket/case. I have to ever so gently try to remove them slowly and pray that the tips stay on the buds.. When the tips get stuck, I'm sure people are looking at me funny when I'm constantly picking my ear trying to take the silicone pieces out.

     

    My honest conclusion is that this is CLEARLY a design flaw.

    Prior to the X3's, I've never had this issue.

     

    Sometimes I switch back to my other earbuds with much better design:

     

    1. Beats Studio Tours (Wired) = The silicone tips are VERY snug and NEVER come off unless I put some force to it. They have a fitted groove on the base of the stem and the silicone has that extra bulge to grab and fit into that groove. (hope this makes sense). So the silicone tip is nice and tight with the earbud.

     

    2. Jaybird BluBuds X (1st gen) = I've never had a silicone earbud stuck in my ear with these. Even though the earbud housing is larger than the X3s. If these had the ability to customize the sound with the JayBird app, I would go back to using these as my main set.

     

    I hope that JayBird takes this issue seriously and improves the design of the eartips for the X4's or next iteration. Or maybe go back to basics and take the same design as the 1st gen BlueBud X and improve the sounds quality with the ability to use the JayBird app.

     

    I'm sad to say this but I'm almost giving up on the X3s unless I try to put superglue or something..

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  • Uffe

    Same problem here after just three months of use. Surprised and disappointed with what seems to be a design flaw judging from the comments above.

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  • Passion827
    Guys try cleaning the tips it actually helps. Just put them in a little box with lid put warm water add soap and shake the box.
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  • Ds9185
    Every time I use them they fall off and get stuck. I have to keep a tool with me to be able to get the tip out of my ear. Infuriating and embarrassing.
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  • AF338446

    I thought I was alone with this issue, I have had 2 sets of X3's and because of the sound quality I purchased 1 for my wife and gave my original pair to my daughter. I haven't heard of this issue until my most recent pair. my wife's work fine, as do the pair I gave to my daughter. I recently drove straight through from Phoenix AZ to Seattle WA and during the trip my earpieces got stuck in my ears probably a half dozen times.

     

    On top of the battery issues I'm starting to wish I didn't give my daughter my original X3's

     

    My wife's earbuds last her 1-2 workouts as well as her daily commute to and from work for almost all week, my original set lasted close to 7 hours at max volume (rockin out) at work, or at the gym or driving. This set lasts normally between ?1.5-3 hours depending if I used it to talk on the phone.

     

    I just sent them in to Jaybird for replacement, I hope these issues gets resolved as I absolutely LOVE the sound quality and comfort of these earbuds.

     

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  • nakkai

    This exact problem has begun occuring for me as well... I came online today to research this issue and I am surprised I am not the only one. I love the sound quality of the headphones but I have recently gotten plagued by this issue. I hope that this is something that Jaybird can resolve.

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  • Shogo8

    Passion827, i have really cleaned the silicone tips with soapwater and also cleaning the metall that the tips sits on, it was some litte bit better, but still the tips keep falling off all to easy.

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  • LeynTan

    I tried using white glue but they won't stay either. Cleaned the ear tips with soap as suggested too and it didn't work either.

    Believing its a frictional grip issue between the ear tips and the metal tips, i tried to improve the friction between the 2 surfaces. Could also be that somehow, the rubber ear tips expanded overtime, causing the grip to be less than sufficient.

    So I placed a thin rubber tape (plumber's tape / teflon tape) onto the metal tip and pop the rubber ear tips back on after. Seems to have resolve the issue. 3 months now and my rubber ear tips hasn't fell out on its own since. Even when I tug it out of my messy bag, no worries of them dropping off and losing them.

    Hope this may be helpful.

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  • Shogo8

    I think that all is a design error (see pictures) and not possible to fix for this model without superglue, if you compare the mount for the eartips between Jaybird X3 and JBL reflect mini BT it is quite easy to see why the tips on the JBL do not fall off. Cleaning the tips for the X3 helps a bit but they still fall off to easy, and i can not remember the last time i took out the headphones of my ears and both silicone tips stayed at the headphones.

    I will give it a try whith that tape to see if it could work better then.

     

    Jaybird X3

    20170829_063911526_iOS

    JBL reflect mini BT

    20170829_063931982_iOS

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  • hwarner03

    I also have the same issue. Not designed properly. Can anyone from the support team address this??? where do you get replacements?

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  • Subnewtonian

    I'm having the same problem; very frustrating having them stay in my ear when I take out my earbuds.

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  • fatvod

    Made an account just to thank LeynTan for his Teflon Tape suggestion. This worked perfectly, the tips are solid again. Just need to make sure you dont cover up the sound holes and it works well. Anyone else having this issue, I suggest doubling up the teflon tape and then wrapping the silver part of the headphones with 2 or 3 wraps. Then the connection should be nice and snug.

     

    What blows my mind is that instead of using the same tried and true design that every single earbud ever made for the last 10 years has, Jaybird decides to make some terrible 3 level friction fit design that simply doesnt work. The fact that I have to use friggin plumbers tape on my headphones is absurd! I hope this gets fixed in the next model or I wont be buying again. Other than that I love these headphones, but this is a dealbreaker. Ive had them fall on the ground, get stuck in my ear, fall off while in my backpack, so many times that its kind of ridiculous. Please log this as serious design issue Jaybird, i'm sure its many others having this problem aswell.

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  • FDNY-GIS

    I had this same exact problem a few months ago. I tried cleaning them and was told to try wiping them down with alcohol pads. Still didn't work.

     

    Spoke with JayBird, they sent me a one time replacement of the eartips. Those silicon ear tips worked fine up until a week ago.

     

    Called Jaybird again. The woman told me that there is no design flaw and that it's my fault for this issue because I'm taking the earbuds out by the wire and not by the earbud itself. She also said that nobody else, including herself, has this issue with the X3 earbuds. I explained to her that there are several messages boards with people having the same exact issue including a board on Jaybird's website.

     

    I was actually considering upgrading to the JayBird Run wireless earbuds, but after reviewing the website, they are designed the same way as the X3 model.

     

    So disappointed because other than this design flaw, I'm extremely happy with these earbuds.

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  • Nick0009

    This has happened to me also, i have gone though 2 lots of silicone and sponge eartips, I so far have spend 2 x Accessory kits at 40AUD each, i too have cleaned the surfaces trying to get a better grip but it didn't work, at this rate these headphones are going to require ongoing maintenance. If this continues, luckily for me, Australia has great consumer policies and can take these back for a full refund as i dont think its unreasonable to ask for earbuds to not lose pieces while dangled around your neck or have bits of rubber lodged in your ear canals that make for a great public spectacle for its removal.

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  • nicksname

    Same here! Almost lost my right earbud THREE time in the last TWO days. This really sucks!!!

    I have never had this before. Not even on extremely cheap earbuds!

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  • fatvod

    Guys, please try the teflon tape suggestion! I know its not ideal having to buy something to fix it, but it should be just a few bucks and its worked wonderfully for me!

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  • Shogo8

    Can anyone drop a name of a working teflon tape on ebay or Amazon, i have tried whit what i thought was silicone tape (plumber thread tape), i have once cleaned the siliconebuds with hearing aid clean, was isopropanol 80%, i think that it worked a bit better then just soap, not back to as new but a bit better.

     

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  • nicksname
    Using cleaning alcohol also worked for me. Did not have any loose buds as of now.
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  • SnurgBurgler

    I lost an eartip due to it falling off easily. On top of some other problems i've been having, this has to be one of the more frustrating.

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  • LeynTan
    @kalle Jansson Regular ones from any hardware / supplies store should work fine. Mine was just lying at home in a tool box, no specific brand. Just wind a piece around the metal tips 2 - 3 rounds and pop the silicon ear tips back on. On Amazon, all the available white Teflon tapes look like they'll be up for the task.
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  • Wec
    My tips starting coming off in the 1st month and I have yet to hear of an acceptable resolution for Jaybird. I seldom wear them for this reason and I try to steer others away from the unacceptable products and it's company's customer service.
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  • nicksname
    Return the product and get another brand. Preferably full sized bluetooth cans, if you don't primarily use them for exercise.
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