X3 will not charge

Comments

19 comments

  • Engelbert

    Hi mpabst01,

     

    I'm sad to hear that your Jaybird X3 has stopped charging. I'll be glad to help you with the concern.

     

    Please try a 8-button process that can help resolve the issue with the headset.

     

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device by holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    Hope this helps.

     

    Warm regards,

    Egie

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  • mpabst01

    Thanks! So I tried this and at least they're turning on but they still aren't charging

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  • Tr303808

    mpabst01

    Any update, my stoped charging after 1 month.

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  • Timbobdez
    I've had the same problem
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  • Ingvy

    Same here.  Mine are just under two months old and stopped working last night.  Tried all the advice on this thread, as well as others, and no luck.  

     

    This is extremely frustrating, as I purchased these headphones for their supposed reliability, particularly their resistance to sweat.   I can see those claims are...a bit overstated.  

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  • Khaled Yousef

    I had the same issue, my X3 stopped working and the LED lights is not even working when I put it on charge, and it is not charging, it really desapointing that after only 3 months use I found my jaybird not working.

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  • forrest_grumps

    This battery problem will not be solved with their 8 button process. Please call their support at (866)244-3399 and open a case. Make sure that you stay in contact with them (call them) while your case is occurring. Their system tends to close cases early, without resolution. Do expect to be without earbuds for about a month. If you earbuds are already not working, you have little to lose.

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  • jeecaj

    BAH! Me too, this is really annoying, I've barely used them and they just won't connect to charge. Factory reset did nothing. There is absolutely no power left....I'll take mine back to best buy if Jay Bird can't seem to sort out the issue...I wonder if a bought at the beggining of the year had this problem...maybe it was a bad run?

     

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  • cesarq

    Same thing with me. My X3 failed at 3 months time and changed them on warranty (no charge and a two week process) cool. But three months later, the new ones failed again: Battery won't charge and earphones won't turn on. If this is going to happen every three months this is bad. I already tried the eight button solution but it does not work. The price of the product is for a premium product. It does not behave like one. I hope Jaybird solves this.

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  • Patrick Boston

    Jaybird appears to be having an internal melt down. I would highly advise anyone who can to return the item to the store and get your money back. The only way yo get "support" is through chat and that is off line 23 3/4 hours a day. Even if you get through you will get an ill trained rep who has no ability to assist you. I was told today after my product arrived incomplete that they would send me a "complimentary" item this once. Complimentary? Really? I paid for the item they didn't ship it and it is in their mind complimentary. @cesarq I feel your expect too little. 2 weeks without a product as your say you paid a premium price for is way too long. 2 day shipping is common for ebay sellers why not a company charging $130 for $10 earbuds? Where is the $120 extra going? Not to staffing the customer service department, not to phone bills since I was told they have no phones to call. They are in Utah so can't be going to high rent and cost of living. Not going to the web developer since they list a sales and support phone number that is not for sales and support. Drop the price to a reasonable $10 and I will just toss these as they die after 90 days.

     

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  • JyuJyuBB

    Mine is also 3 months old and it happened, it is extremely frustrating indeed for such a premium price. I too work as a product manager at a well-known tech company, this sort of quality issue needs to be addressed right away. Why are we still seeing so many customers here not being compensated! JAYBIRD do something!!!

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  • herenow

    I'm giving up on jaybird, I love the sound, but they have some serious quality control issue or it is not really sweat proof as advertised...

     

    My first pair, stopped charging after 5 months.

     

    My second pair, stopped working the left side and the next day stopped charging, after just 2 months.

     

    My THIRD pair! Just broke after one workout, same exact problem, turned them off, next day, they won't charge, only a red light. After just one workout! They worked for 0 months!

     

    Luckily I kept my receipt this time, and will be able to issue a warranty claim.

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  • carlogiorgi

    I was with the same problem, I cleaned the connectors with an white rubber eraser , works perfect now

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  • Rich230586

    same here... they sent me a new pair of jaybirds and stop working again!... I want my money back, I can't understand how this is possible.

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  • JaybirdUser
    Jaybird stopped replying to these threads. The amount of complaints became overwhelming and decided to ignore it's customers. They're breaking a cardinal rule#1 on social media/online sites...never ignore complaints.
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  • Josema206

    Does anybody have the solution to this failure. I only get a green light but no charge at all.

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  • carlogiorgi

    Even cleaning the connectors my X3 died :( I had to replace , but I'm not using the new one.. I don't know ..I don't want to have the trouble to change again 

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  • jeecaj

    The answer to this is buy a different brand. I went through 2 of these overpriced pieces of crap before my husband bought me a pair of Anker's. They are $30 and sound better and fit in your ear better, and are just better all around. They even have magnets to stick together while you are walking around. Don't bother with these X3's they are the worst. Seriously...I am so bummed by this company and how bad their product is. https://www.amazon.com/s/?ie=UTF8&keywords=anker+slim+buds&tag=googhydr-20&index=aps&hvadid=241935630662&hvpos=1t1&hvnetw=g&hvrand=11495735922766888864&hvpone=&hvptwo=&hvqmt=b&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030985&hvtargid=kwd-298920691199&ref=pd_sl_3m6b7zaapq_b

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  • Robert Grainge

    A man named Molerk proposed did this solution so I'm crediting him. This worked for him and now its worked for me.

    If your Jaybrd X3s aren't charging found it's because the contacts become corroded or oxidized, likely due to sweat from resting against the back of a head. Either way an insulating layer forms on the charging contacts, preventing charge.

    Do the below and it will work.

    1. Use a dry scothbrite pad on the headphones charging contacts as well as the charger's contacts to brush away the oxidised layer.
    2. Spray a cotton bud with isopropyl alcohol and then wipe both.
    3. I then used a dry cotton bud to clean it all up and charged them overnight.

    I hope this helps you all as much as me.

     

    Cheers.

    Molerk, you're a legend, thank you!

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