Jaybird X3 not turning on

Comments

41 comments

  • bbrac

    @David Kuo 

    Try this,

    Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    When finished, plug the headset into the charger. Most of the time if the headset turns RED it will charge and function normally again, Make sure that if the light is red to fully charge the unit again.

    Try holding the power button down for 10 seconds also some times it takes longer to turn them on.

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  • Daveedk
    Hi Beau, thanks for your email. I tried your instructions but it did not work. The light is green when I plug it back on the charger. I tried the 10 second power down too. Should I send you a video? David K.
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  • bbrac

    @David Kuo Okay I am sorry that the reset did not work for you. I just sent over an email. Please reply to that email for further help and I will get this taken care of for you. 

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  • Zeulo

    Hello, my name is Zach and I am having the same issue. Green light when plugged in but will not turn on. Worked fine just 2 days ago when I went on a run. Tried the 8 click - 5 second hold sequence twice with no luck. Any help would be greatly appreciated. Thanks!

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  • rewvanik

    Hi, I am also having the same issue and tried the 8 button solution to no prevail any help would be great thank you!!

     

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  • Daveedk
    Hi guys! You should contact the customer service team. They were very helpful and sent me a replacement. Good Luck!
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  • Airways
    Same problem here.
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  • DeanneJD

    I have the same issue, and I know it was fully charged yesterday, I only use it when I work out, so it usually last me a day or ?2, I also tried the reset suggestrd on the thread

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  • Lesego

    Same problem here this is my second pair have the BBX, recently bought the X3 and now doesn’t turn on please help I have already given away my old pair so have nothing to use now

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  • Russell4355

    I'm having the same issue. These were warranty replacement headphones that I just got, so they don't have their own warranty.

     

    Any other tips on resolving the issue?

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  • Gilbertpiz

    I'm having the same issue. I tried the suggested procedures several times but it did not resolve the issue. Unfortunately for me too, this is pair is a warranty replacement pair that I received in replacement of another pair that malfunctioned. I loved my previous pair until they malfunctioned. Should I just give up on this product?

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  • Daveedk

    Hello Guys! You all should contact Jaybird's Customer Support by email or phone and explain your situation. It seems easier for them to send you another replacement than to try fixing the issue. You'll have to go through the same process (Submit claim and proof of purchase/receipt of warranty replacement; cut the cord; submit photos; wait for new pair) Finally, I would suggest switching to the Jaybird Freedom 1 or 2. I have no issue with them and their are super nice! Hope this information is helpful for some of you :)

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  • Airways

    I had/have exactly the same problem. They replaced them after a lot of being passed round and the replacements ones have the same problem. What I have discovered is if you just leave them off charge for a few days and allow the battery to go completely flat they will resume normal service. It appears this fault appears if you flatten the battery in use until it shuts down. For some reason it then does not go into charge mode properly despite the green light and only fully flattening the battery causes a system reset. If i don't let them get under around 40% discharged I don't have any problems. I have told Jaybird this but its fallen on deaf ears. They don't want to admit they have a problem I guess.....

     

    I would not recommend them to anyone, which is a shame as they the only ones I have found that resist sweat as claimed and the sound quality is excellent.

    😏

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  • Lesego

    Sadly Airways I’ve been such a brand ambassador in my own right for Jaybird’s from my BBX however after this pair and being sent up and down I have found myself checking comparisons and reviews of Beats and BnO I may be missing bing over to one of the two I’m now still waiting on a replacement for my X3 and had to do it through the supplier who now is mum since picking up my faulty pair. I’m now nearly two months without a pair of premium earphone which one spends so much on and seem to spend so little time with...😣

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  • Airways

    I have killed two sets of Beats through sweat and a set of Bose..... It was the reason I went with the Jaybird. They are certainly good with resisting sweat, I just wish they were as reliable as the Beats or Bose!!!

     

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  • Ed P

    I have the same problem too. Only 6-8 weeks old - and only lightly used (like 20 times?). Love the sound quality, but can't believe they won't turn on now.

    Do you care Jaybird? You don't seem to be 'owning' the problem outlined by everyone above. Surely its a minor component problem that you can repair in your next model?

    Ultimately you NEED to sort this out for us all. The headphones are AMAZING! Why would you take a chance on ruining your business by allowing such a large number of users to all experience the same fundamental and critical problem with the headphones?

    This is YOUR support page. Please own the problem and respond to us all with how you plan to address it!

    Thanks

    Ed

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  • Ed P

    Just one other point - I see there have been 6,200 views of this post! I don't think people are viewing this post for fun. There is a MAJOR PROBLEM here. You have a high quality product. Make sure you match it with high quality customer care. Thanks!

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  • Mike4194

    It is quite obvious that this company is knowingly selling a faulty product. I have also attempted to contact them, without success. I had this exact same issue with three separate pairs of Jaybird X2s during the past 2 years. I am filing a complaint against this company now with the Better Business Bureau and, as an attorney, will be opening a class action case against this division of Logitech. This will be a relatively open-and-shut case, as their product negligence liability is very clear. I will be contacting all posters on this thread to participate in the class.

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  • Zeulo

    I have had these headphones for 2 years and have gone through two replacements due to this issue. Just email customer service. They have been helpful for me in getting both replacements. Granted, they should fix the problem, but at least they are replacing items in the meantime. It takes a few weeks to get replacements in my experience, so be sure to get a corded set while in transit.

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  • Samueljerome

    Same issue.

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  • fbveiga

    Same problem here! Even though it appears as fully charged, its completely unresponsive! And to make matters even worse, now that I'm leaving abroad, I can't easily get a replacement

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  • Judson

    Mike4194 yes count me in on class action. This is my 4th pair of Jaybirds. I bought the original Xs, and had so many issues Jaybird sent me 2 more (upgrading me to the X2s on the 3rd set). They finally said they weren't replacing any more of mine (because apparently the "lifetime warranty" only means 1 year to Jaybird) so I switched to another headset which I also had an issue with (but only after a year of sweaty workouts). When Jaybird was bought by Logitech and I assumed they turned things around with the X3s so gave them a shot and bought a new pair. Absolutely ridiculous the amount of issues I've had with this brand new pair. They started acting up week 2. I thought software updates would fix but no luck there. These headphones aren't cheap - they are basically robbing people since they know about this issue and continue to sell them and not fix the issue with the existing customers.

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  • JohnBarry8505

    I too, am now having issues after 4 months with these buds! My last pair was Bose and I plum wore them out. They were excellent and I should have paid up and got a new pair, but thought I'd try these. Perhaps a big mistake-nothing worse than no music suddenly while on a 10 mile run.

     

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  • Alejandro.AJA

    I have the same problem, Jaybird - Support sent me the following instructions to reset the headphones, but it didn't work for me, still I hope it works for someone in here.

     

    1. Make sure your headphones are off.
    2. From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3. Press the power button twice. The LED will flash rapidly and you should hear a double tone. Your headphones have now been restarted.
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  • Airways

    The only way I can get mine to come back the they are in this state is leave them for a few days for the battery to go completely flat and then they self reset. My first pair had this problem and Jaybird replaced them. About 2 months in the replacements started doing the same thing. I have lost the will to live with them. I certainly wont be buying anymore Jaybird products. They have a fundamental problem here that they need to admit and deal with.

     

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  • Mike2580

    My Jaybird X3 keeps messing up on me. I’m about to get my 4th pair because I constantly have to be returning them. They are always messing up on me. Love the headphones but I regret buying them because it’s annoying having to keep going through the process of getting a new pair. I haven’t even bought them a year ago and I’m already on my 4th pair. The lifetimes of this product will most likely not exceed 2 months if you use them every day.

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  • Shaney_12

    I haven't had these for more than one month and I am already having this problem -_- I tried all the resets.... not sure what else to do. Wish I knew about this problem before dropping the money on them...

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  • JDavis1361

    I bought a pair of these headphones last month in the states, and after a month returning back to New Zealand, I am extremely disappointed to come across the same issue. This needs to be sorted out by Jaybird. I will be making it publicly known for no one to purchase Jaybirds products until this has been resolved.

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  • EVGX3

    Same problem here!

    And.....I also have a problem that they discharge energy even if they are switched off.

    That is not good enough Jaybird!! These are not the cheapest bluetooth headphones on the market!

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  • JPSCHIM

    Count me in on that - on my 4th pair since last year. I actually got just on 12 months out of the X3 (3rd replacement after the first 2x were returned) i have - but then the LEDs stopped and then about 2 months after that they just wont charge. Pretty poor in my books...

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