Connectivity problems with the X3s

Comments

53 comments

  • bbrac

    @Long Phan Have you tried a hard rest to see if that issue still happens?

     

    To reset your X3 buds to their original factory settings, put your buds in pairing mode by turning the buds off then push and hold the center button for more than 4 seconds until you see alternating red/green LED. 

    While the LEDs are flashing red/green double tap the center button. Upon successful party reset, the LED turns orange and your buds turn off. 

     

    NOTE: Once your buds have been reset and you power on they will automatically go into paring mode. Select “Forget” or “Remove”  X3 from your device’s bluetooth menu and pair again.

     

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  • Jerry95308
    I just got my pair and am experiencing the same problem and I also had the clips on so I took them off and that seems to help a bit but it doesn't fix the issue
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  • bbrac

    @Jerry Perez Have you also tried the hard reset above?

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  • Cryptikman

    @Beau Brace I have tried the hard reset. I tried the hard reset when I saw the same issue in another thread, with my first set of X3s. That did not fix it, so I returned them and got a new pair. Now this pair has the same issue, even after the reset.

     

    I walked around for hours yesterday with my X2s and had a brief connectivity issue. I walked a few minutes with my X3s and 80% of the time was with the spotty connection. When I held my phone at about chest level, the connection was fine.

     

    Is this a bad batch or a serious defect of the earphones?

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  • odic

    Ditto here also.  It reminds me of the early days of scratched music CD's with the skipping.  I am about to return them unless I can get it straightened out.  I tried the hard reset and same dealio.  Is there any kind of firmware updating available for this?  I have had high hopes for these, but my 5 year old nokia's held a stream of audio 10 times better than these.  They certainly did not sound or fit as good by any measure, but they were also no where near as expensive.

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  • Cryptikman

    I am willing to bet that if I picked up another pair, that they would have the same issue. Perhaps the cheaper price for the X3s was for a lesser bluetooth module. They are great indoors. But when you go outdoors, the music does sounds like a scratched CD. If the earphones do not have great connectivity outdoors, then a lot of their marketing is false advertisement. At this point, unless your music device is about a foot or less from your earphones, when you are outdoors, you are going to get spotty connectivity. Jaybird needs to address this.

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  • bbrac

    @Long Phan The BT signal is actually better than the previous model. I do appreciate all the feedback and I will bring this up higher to see what kind of TR's we can do to fix this issue. 

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  • bbrac

    @Todd Strickland The headset will updates itself when there is one, as soon as the app is open and connected to the headset. What music device are you using?

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  • Cryptikman

    @Beau Brace Can you provide any other support to people with connectivity issues than providing ineffective reset and stating that the bluetooth signal is better than the previous model? Sure Jaybird upgraded to a bluetooth 4.1 from the bluetooth 2.1 EDR version, which has a better signal and range. However, if the bluetooth 4.1 module has problems maintaining a connection with the device in order to transfer the signals of the data for the music from the device, then you can have better signal when you have intermittent connection.

     

    As for music device, I have tested this on an iPhone 6s, 7, and Samsung S7E and still encounter the outdoor connectivity issues.

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  • odic
    I'm curious about reset procedure experiences from others. When I run through it, after double tapping the center button, I don't see any orange led light whatsoever, but it requires me to turn back on and re-pair. Also, I got an email from a support member after filling out a claim/support request and they directed me to go into pairing mode and press and hold both volume buttons instead. It didn't seem to do anything and ehen I powered them back on, my phone connected without requiring re-pairing.
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  • rferreril

    Topic:  "Audio drops out intermittently on Jaybird headphones" (#001062713, 7/6/2016) provided useful insight.  "The Jaybird headphone antenna is located in the right earpiece---- make sure your device is above your elbow and on the right side for optimal connectivity.... Jaybird also recommends you use an armband for your device..."

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  • Cryptikman

    @Robert Ferrer I am hoping that that was for an older earphone because this would be bad for Jaybird and the X3 line. Sure, informing people about the location of the antenna is great and making suggestions about how to wear the audio device is helpful. However, they advertise the earphones without any audio device being above the elbow, look at their videos, and this statement "we redesigned the Bluetooth antenna architecture from the ground up to ensure skip-free music outdoors – so you never miss a beat" would be false.

     

    Either Jaybird needs to fix the connectivity issue, respond to support tickets about them, or consider a replacement program because they are falsely advertising a faulty product.

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  • rferreril

    I got that article from the "General" topics category.  It is dated 7/6/2016.  I just received the X3 and have yet to test it.  I'll keep you posted.  Robert

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  • bbrac

    @Todd Strickland The Reset procedure will turn the headset off and you will have to repair as if it were a new headset never paired before. Typically the headset will flash orange but it is not uncommon for the headset to just turn off also when the reset is done properly. 

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  • rferreril

    My X3 works fine outdoors when I use an armband for the device and wear it on my right arm.  It would be nice if improvements made would not necessitate these requirements.

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  • Cryptikman

    @Robert Ferrer I think the problem lies in how the earphones functions and how it is advertised to function. The earphones do work well indoors and do work fine when paired with a device that is about a foot away, when outdoors. However, the Jaybird marketing of the device with athletes wearing the earphones and music device, not on their arm, while outdoors is misleading.

     

    I also see how clever the language of their advertisement is with "we redesigned the Bluetooth antenna architecture from the ground up to ensure skip-free music outdoors – so you never miss a beat." Technically, it is not false. You can get skip-free music outdoors, if you put your music device as close to the earphones as possible.

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  • rferreril

    @Long Phan  --- I agree wholeheartedly with your comment.  Let's see what Jaybird decides to do.

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  • DrSP

    I was putting up Christmas lights and I experience these issues. As soon as I lift my hands above my head to reach the fence, the "skipping" like issue occurs. It sounds like you are fast forwarding accidentally. My old wired Apple headphones did that when I got to sweaty during workouts. Now I'm sitting at work with my phone on the table next to my mouse. Head phones are skipping from time to time. I then walk 10 ft to the other side of the room, no issues. That's bogus.

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  • Cryptikman

    @Johnson Sathaseevan I would think that your bluetooth issue is worst than ours if you are experiencing the degradation indoors. The outdoor issue that you experience when you raised you arm is what many of us are experiencing. Is your mouse and keyboard bluetooth as well? It would be interesting to explore whether the bluetooth signals from the different devices are affecting each other.

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  • DrSP
    @[Crcryptikman the mouse and keyboard are 2.4 GHz wireless. I DO have the headphones connected both to my laptop as well as my cell though. Multiple paired BT devices is a supported function of the X3 though. When I grmo running...no issues with connectivity. There are no other paired devices with me
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  • Cryptikman

    @Johnson Sathaseevan I think having the earphones connected to both the laptop and cellphone could be problematic. Jaybird advertises that your audio profile will carry between devices and concurrent and seamless transition of connections between devices. However, operating systems on the devices matter, especially during the handoffs. You may need to disconnect from one and reconnect with the other.

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  • Ron G

    I am having the same connectivity issues with the X3 as described above.  I really enjoyed the X1 and hand no such problems at all.  I have the same phone and same armband that I use to carry the phone.  But the connectivity on the X3 is at best annoying.  And, it is a considerable let down from that I previously enjoyed.

    Jaybird, what say you?  Ron G

     

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  • Cryptikman

    @Ron Graves I, too, had the X1 (bluejays), X2, and now X3. Of all of them, I noticed that the X3 has the worst bluetooth connection problem. I switch between the X2 and X3, X2 for outdoor running and X3 for indoor gym, because of this issue.  

     

    I have seen other threads with similar issues as this and I recommend that people pay attention to their music when they are outdoors. I notice that my music skips when I am running or walking around the city and it skips a lot more when I am on a route that has other runners or walkers. I have varied the devices to single out the earphones as the problem.

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  • stay_woke

    Is there going to be a firmware update soon for this problem?

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  • egasseMneddiH

    Well since we aren't getting any answers does anyone know if Best Buy will accept a return over a month after it was ordered?

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  • stay_woke

    @Thomas Cutler Best Buy will not accept any returns after their return period. It looks like we may have been swindled by Jaybird. Their marketing of an armband-less music enjoying experience and a redesigned bluetooth for "skip-free music outdoors" is misleading as heck when they hide their suggestion of using an armband in their support FAQ.

     

    I have exchanged these earbuds many times and have the new JF5 (Freedoms) as well. Both just have bad bluetooth connection outdoors. It goes against their marketing and they have not done anything to fix it other than telling people to reset their buds. I request a recall and refund.

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  • egasseMneddiH

    @Jane L Luckily Best Buy is very lenient with returns around Christmas time. Anything bought from the beginning of November to Christmas can still be turned in until the end of January. I returned them yesterday and I'm happy with my decision. It was nice to run today and not have to hold my phone in just the right place to keep the bluetooth working.

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  • Tburg6968
    If you get the 2 year insurance from best buy they don't ask any questions. It's around $20. So worth it!
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  • Jodale

    Wow, I thought this was just me having the issue. I chalked it up to my old iPhone 5 being the culprit. I knew that was not the case after last week when I bought a new Samsung S8 Plus and Samsung Gear S3 but the poor connectivity continues on the Jaybird X3 with these brand new devices.

     

    Yesterday I was mowing the yard on my riding mower. Every time I would turn the steering wheel, the sound would cut out between the X3's and my Gear S3. It was so annoying I had to take the headphones off and listen to the mower itself. It was actually more pleasant.

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  • Troppan

    I checked so many reviews before buying the X3s yesterday. Before going for a run I was making sure the fit  and sound was good and I was really happy until I went outside. The music was dropping out all the time. I thought I missed updating something, but when reading the forums I can see that a lot of people are having the same issue. I can't even walk outdoors without having connection issues. Is there gonna be an update of somekind to fix this problem? I guess I should have bought the beats instead... :(

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