My phones turn on and off without doing anything. Also trying to redial. How do I fix this?

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1 comment

  • Bruce

    Hi Jeffnatasha,

     

    I am sorry to hear that your Jaybird X2's turn on and off. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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