Hi, my jaybird x2 is going to pairing mode by it self when its turned off, and when i have paired it to my phone and listening to music it automatically turn it self of.. what can i do?


1 comment

  • Logi_Bruce

    Hi heloleh,


    I am sorry to hear that your Jaybird X2's are turning off and going into pairing mode when turned off. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons down for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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