How do I get my x2 headphones replaced?
Bought a pair of x2 headphones less than a year ago from Best Buy. Have used them on average once a week. Noticed the battery life got much shorter the last couple uses. I always let them go to full charge and to full dead. Went to turn them on last week and they just made a buzz sound and no longer will stay on. If I charge them the light only stays on for about 2 seconds. Who do I have to contact to get these replaced? Why doesn’t the jaybird websire have a phone number to talk to a human?
-
Hi Brokenx3,
I am sorry to hear that your Jaybird X2 stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
Please sign in to leave a comment.
Comments
2 comments