How do I get my x2 headphones replaced?



  • Logi_Bruce

    Hi Brokenx3,


    I am sorry to hear that your Jaybird X2 stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Brokenx3
    Well that’s the same thing I’ve already been told. I thought that a company as big as jaybird would have a warrantee of some sort for replacing faulty products. For the price point for there to be an issue this early is an absolute joke.
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