Why my Jaybird x2 ear pieces keep falling out when I workout

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1 comment

  • Logi_Bruce

    Hi Celveen,

     

    I am sorry to hear that your Jaybird X2 ear tips keep falling off. This is not the quality we're expecting from our product.

     

    Please clean ear tips regularly of dirt and wax buildup. 

     

    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely dry before reattaching. 

     

    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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