X2 headset will not pair.

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4 comments

  • Bruce

    Hi momdtcom,

     

    I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • momdtcom
    Reset multiple times. This does not solve the issue with pairing. Sent from my Sprint Samsung Galaxy Note8. -------- Original message --------From: Jaybird Community Date: 11/3/18 10:28 AM (GMT-06:00) To: momdtcom@paulbunyan.net Subject: Jaybird_Bruce answered you: X2 headset will not pair. @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://support.jaybirdsport.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } Hi momdtcom,   I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product.   Here is a list of steps for the Factory Reset:   1.Make sure your buds are powered off. 2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.   You can further isolate the issue by testing using a different device or a device with a different OS.   Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html   Warm Regards, Jaybird_Bruce Jaybird Customer Experience #PowerYourPassion             Jaybird_Bruce (Teletech) Hi momdtcom, I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product. Here is a list of steps for the Factory Reset: 1.Make sure your buds are powered off.2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.  You can further isolate the issue by testing using a different device or a device with a different OS. Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html Warm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion   View/Answer   or reply to this email             Original post       momdtcom asked a question. Thursday, November 1, 2018 10:02 PM X2 headset will not pair.My Jaybird X2 headset will not pair. I have done everything on every help board I can find and it still won't show up on the Bluetooth Scan.               Jaybird_Bruce (Teletech) Hi momdtcom, I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product. Here is a list of steps for the Factory Reset: 1.Make sure your buds are powered off.2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.  You can further isolate the issue by testing using a different device or a device with a different OS. Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html Warm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion Saturday, November 3, 2018 3:28 PM                 You're receiving emails when someone "Comments on my posts."   To change or turn off Jaybird Community email, log in as momdtcom@paulbunyan.net.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   http://www.jaybirdsport.com/        
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  • momdtcom
    I have tried multiple devices and operating systems with no luck pairing. They simply will not show up. My phone is a Samsung note 8.Sent from my Sprint Samsung Galaxy Note8. -------- Original message --------From: Jaybird Community Date: 11/3/18 10:28 AM (GMT-06:00) To: momdtcom@paulbunyan.net Subject: Jaybird_Bruce answered you: X2 headset will not pair. @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://support.jaybirdsport.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } Hi momdtcom,   I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product.   Here is a list of steps for the Factory Reset:   1.Make sure your buds are powered off. 2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.   You can further isolate the issue by testing using a different device or a device with a different OS.   Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html   Warm Regards, Jaybird_Bruce Jaybird Customer Experience #PowerYourPassion             Jaybird_Bruce (Teletech) Hi momdtcom, I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product. Here is a list of steps for the Factory Reset: 1.Make sure your buds are powered off.2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.  You can further isolate the issue by testing using a different device or a device with a different OS. Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html Warm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion   View/Answer   or reply to this email             Original post       momdtcom asked a question. Thursday, November 1, 2018 10:02 PM X2 headset will not pair.My Jaybird X2 headset will not pair. I have done everything on every help board I can find and it still won't show up on the Bluetooth Scan.               Jaybird_Bruce (Teletech) Hi momdtcom, I am sorry to hear that your Jaybird X2's will not pair. This is not the quality we're expecting from our product. Here is a list of steps for the Factory Reset: 1.Make sure your buds are powered off.2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.  You can further isolate the issue by testing using a different device or a device with a different OS. Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html Warm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion Saturday, November 3, 2018 3:28 PM                 You're receiving emails when someone "Comments on my posts."   To change or turn off Jaybird Community email, log in as momdtcom@paulbunyan.net.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   http://www.jaybirdsport.com/        
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  • Bruce

    Hello momdtcom,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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