X2s not charging!!

Comments

5 comments

  • Bruce

    Hello gettingdusty,

     

    I am sorry to hear that your Jaybird X2 does not charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • gettingdusty

    Thank you for the response Bruce

     

    I can confirm I have tried all you have suggested without success. The main source for charging is a PC as I use them mainly at my desk at work.

     

    I have tried other charging sources again without success.

     

    Many thanks

    0
    Comment actions Permalink
  • Bruce

    Hello gettingdusty,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • gettingdusty

    Hi Bruce, I not received an email. Could you resend about how to proceed.

    Thx

    Ian

    0
    Comment actions Permalink
  • Bruce

    Hello gettingdusty,

     

    Sorry to hear that you did not receive an update.

     

    I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

     

    Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink

Please sign in to leave a comment.