How to fix my jay bird x2

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3 comments

  • Bruce

    Hello Rockythedon,

     

    I am sorry to hear that your Jaybird X2's won't charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Rockythedon

    Yes I been only charging my Jaybird X2 from my laptop only plus I use it to take calls and the jym it been working fine for 2 years so .. this happens with sweat .. your product clam on the box to give warranty for unlimited time .. in this case .. I won’t a refund . Or a repair on my head set I don’t mind pay for the Rapir parts of it take s .. seriously disappointed I Pait $140 for this ...

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  • Bruce

    Hello Rockythedon,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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