Eartips keep falling off and I loose them


1 comment

  • Bruce

    Hello BWB,


    Thank you for joining the community. Let me help improve your experience.


    To avoid losing your Jaybird X2 accessories, you can clean your earphone's exterior but it should be done with extreme care to prevent it from being damaged or ripped. Also, it requires to be dried before using.

    The most simple way to clean this is by wiping it with a clean cloth that has been mildly dipped in water (not soaked or drenched). Then for the insides (part where the buds are inserted), you will need to use the rounded edge of a bobby pin to wipe or scrape off any debris that inside it.

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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