X2 power off randomly

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3 comments

  • Logi_Bruce

    Hello eduardob,

     

    I am sorry to hear that your Jaybird X2's turn off. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    1. Computers are the best and safest method, as is anything 1 AMP or less.

    2. Car chargers produce a much greater power supply and should be avoided.

    3. Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    4. To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    5. Avoid charging your headphones after exposure to sweat.

    6. Make sure charging port/cradle is clear of any debris.

     

    Please advise if you get low battery warnings before they shut off as well. Thank you.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • eduardob
    Hi Bruce, The headphones are fully charged and I don't get a warning when they turn off.
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