Why doesn't my volume control work?



  • respa

    Hi Hot Nicks,


    Thank you for posting here in the support community. I am sorry to hear that the volume buttons of your Jaybird X2 stopped working. Please try to perform a factory reset and let me know if the issue persist.


    - Perform a factory reset


    1. Turn headphones off.

    2. Put in Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and wait for the headset to flash red and green.

    3. Do a reset by holding both volume buttons down 6-8 seconds and wait for the headset to flash orange 3 times.

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device.

    5. Put headphones back into pairing mode and connect them to your device.

    6. Test the headset afterwards.


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html


    Best Regards,


    Jaybird Customer Experience


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  • Flight-042

    Had the same issue did the following fix:


    1) Look to lower left desktop app menu

    2) Right Click sound open sound settings(playback device)

    3) Switch from "Headphones (Jaybird X4 Hands-Free)" to "Headphones (Jaybird X4 Stereo)

    4)Confirm fix by playing a video and checking if buttons are "responsive" and raise and lower sound.


    I'm guessing this problem is caused by your computer changing it to hands free mode rather than its normal music mode. ¯\_(?)_/¯

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