Earphones have just died!!

Comments

7 comments

  • chrisbradshaw

    I have a similar experience. Jaybird headphones do not seem to be a well built products in terms of longevity.. mine started malfunctioning around the 7 month mark as well, was following troubleshooting instructions provided on this forum and now they appear to be non-responsive after too many resets and charging (ironic).

     

    Hoping to hear back from customer service, but not holding my breath haha.

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  • Geoff B

    I had the same problem about 5 weeks after I purchased my original X2s. Jaybird replaced them, but the replacement set just did the same thing...and just outside the 1 year warranty to boot. I would contact customer support for a replacement, but I would agree with chrisbradshaw that they are just not a well built product.

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  • Tony23

    Don't hold your breath on getting an answer!! I am one month into my extended warranty at this is my latest email to them, due to a faulty ear piece. Enjoy:

     

    "Good Evening,

     

    READ ALL THE EMAIL BEFORE RESPONDING AS WE ARE GOING ROUND IN CIRCLES

     

    Please replace the word "poor", with any particular blasphemy that you like. You'll get the idea!! 

     

    I don't believe the confusion is on my part but your outrageously poor customer service, compounded by you asking this question again, previously having responded to this on the 310717. your answer to my email was sending me on a 40 mile road trip to waste my time which was also an additional cost.  

     

    Please look through all of the the attached email correspondence to see what was discussed and promised, just to get a full picture on how hilariously poor your customer service is. I was almost thinking this was part of some stunt just to wind me up, but then come to my door with an oversize cheque (form of payment) as a prize and we could all have a laugh at my expense. 

     

    I will not cut these headphones in half, as you have not yet once reassured me that this product will be replaced, due to the above mess around previously given for the past 5 weeks. PC World, Telford even confirmed to your (or Logitech) office that they were faulty. Do you actually think I would be contacting you again and again to try and get the product replaced again!!, you must be barking mad, I expect to be placed on a warning list with yourselves and PC world. If it wasn't for the point of how poor your service is, I would have just written them off.

     

    I am actually so sick of taking about this issue, rather than send me two in replacement as previously mentioned, I believe a full refund is the only way forward, we can part our ways and i will happily never buy your product again. I will be highlight your non existent customer service, lack of timely response, incorrect information and failed promises. ooh sorry and "poor" communication skills.  I do apologies in regards to the communication skills that both UK and your office seems to have, but customer service isn't your guys forte"

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  • Tony23
    Still waiting, another joke customer service got back to me today and asked the same quistions? Are these guys not reading reply's ? Also was on hold trying to speak to a person today, on hold for 41 minutes before the phone went dead!!. However when searching for a number I have found loads of the same issue. Wish I had seen this before purchasing
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  • IronDome

    My X2 died as well this morning! When compared with you guys, I think mine is much better since it holds for 11 months though I don't use it very frequently....

     

    Already contact customer service and still wait for their "asses warranty claim"....

     

    No matter the result is, I won't purchase Jaybird products anymore.?

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  • Tony23

    11 Months? your still within the shop warranty, run like the wind with your receipt to get them exchanged !!

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  • IronDome

    Thanks for your reminding Tony, yeah, I've already contacted them but after sending my invoice, there's no response anymore....?

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