Right Earbud is so quiet

Comments

5 comments

  • bbrac

    @John Eckert I am sorry to hear that, try this hard reset and see if that brings the audio back. 

     

    During the pairing mode ( red / green ) it is possible to reset your headphones. First follow the steps to enter pairing mode. By powering up the headset, holding past the ( green ) led light till you receive the multi color flashing.  Then instantly switch and hold the up & down key simultaneously until the dual color status indicator LED rapidly flashes 5 times and or a double high tone is heard threw the headset.

     

    You'll want to delete & repair the headset to your music player once finished with that.

     

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  • runjohnnyrun

    I followed the steps and this did not resolve the issue. I purchased these on August 4th, 2016; would they fall into any repair/replace warranty? 

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  • bbrac

    @John Eckert I just created you a case and sent over an email. Please respond to that email for further help. 

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  • Broy

    I have am having the exact same issue.  My right earbud is substantially lower than the left.  I can definitely hear it, but it is really soft, like a level 2 on the right side with the left side being a level 8 or 9.  I followed the steps above, but it is still imbalanced.  I purchased my earbuds about 6 months ago.  Do you have any other suggestions?  Thanks

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  • Eric Woods

    I am also having this issue. Many of the suggested help protocols do not work with my Vistas because have no lights. Help please!

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