No answer from support and many problems with X2

Comments

4 comments

  • Madi

    Hi there,

     

    Sorry to hear that you are having issues with your headphones, thanks for reaching out. We've been experiencing a high volume of emails which has caused some delays in our responses. Our customer support is available Monday-Friday, we will be sure to make your case a priority and get you taken care of as soon as possible. 

     

    Thank you for your patience, have a great day! 

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  • Mmulder

    I'm in the same boat. Contacted support twice already. No replies.

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  • saraza

    First ticket 14 october.

    Generic answer: November 3th.

    I replied the same day and then: no answer. 

    That's a scandal: for a product with a 300€ price and no customer service !

    If your customer service is receiving a lot of emails, maybe it is because of the bad quality of your products !!!!!

    Maybe, we should all add negative comments on ecommerce websites in order to avoid other customer to be scammed?

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  • BlueFad
    Same here. Sporadic power ON/OFF and no way to reach support! What is this? Given the price of my X2, the impression of quality product and support down the drain! Will never recommend anymore!
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