I just purchased my Jaybird X2s. When I try to plug the UBS charge cable connector into my ear bud, it does not go into the bud receiving hole all the way (silver connector shows and does not penetrate to the gray plastic. Is this normal? I also have to push really hard on the connector to make contact and get the buds to charge. The video tutorial seems to show the connector going all the way in to the plastic stop.
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