Just got a set of Freedom Sprint from a friend who had them but never opened the box. Tried charging but charge light does not come even after 2 hr charge. hey do turn on and work while the charge cable is connected. Any suggestions.



  • Bruce B.

    Hi MrGadget815,


    I am sorry to hear that your Freedom Sprint does not charge. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • MrGadget815
    Have tried all your suggestions but still no luck. Not sure how old this are even though never opened, was wondering if the might of set too long discharged to where battery is junked. Thanks Terry C.

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