Jaybird sprint dont charge



  • Bruce B.

    Hi Jörgenx2,


    I am sorry to hear that your Jaybird Freedom Sprint don't charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • Jörgenx2
    Hi Jaybird_Bruce, Tanks for the answer, Im sorry to say that its probably not how I charge the Freedom sprint unit. I put the unit in charge (red lamp visable) and try to start an connect smartphone. It dosent come to life that way either. It seems to be a lose part in the charging unit of the Freedom sprint. Is there anyway that I can fix this (If that could be the problem)? Open and connect lose part by myself? Borgs Jörgen tis 29 jan. 2019 kl. 08:05 skrev Jaybird Community < customercare@jaybirdsport.com>:

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