Sometimes they cut out after 5 minutes, sometimes they work for two days worth of workouts. I leave them on the charger overnight. How do I know when these are charged or charging, I only have red and blue lights. It's very frustrating.
My Jaybird Freedom Sprint wireless earbuds will not charge. I have tried several different charging cords that will charge other devices. Occasionally it will flash red once or twice but will not charge. Can you help with this issue?
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Hi thecraw22,
I am sorry to hear that your Jaybird Freedom Sprint cuts out. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
*Red LED means it's charging
If you're experiencing connectivity issues, please unpair (delete the profile) and re-pair the Sprints via Bluetooth.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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