When I plug them in to charge the red lights comes on at first but then just goes off Then after waiting 12 hours there is NO charge. What can I do? I want Jaybird to work. They are new.

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Nancy Smith

I bought this about 3 years ago and at this moment It doesn’t work anymore; when I charge the earphones they have a sound and the led is blue or something purple, then I try to connect to my cellphone and doesn’t recognize them, I don’t know what else I need to try

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Comments

12 comments

Date Votes
  • Bruce

    Hello nancyrocksJAYBIRD,

     

    I am sorry to hear that your Freedom Sprint won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Nancy Smith

    Hello Bruce,

     

    It appears the battery is not recharging at all. I hardly used these JayBird Freedoms. Can they be fixed or should I just throw them in the garbage?

    I am dissapointed right now,

    Nancy

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  • Bruce

    Hello nancyrocksJAYBIRD,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ryan Navaira

    Hello I have the same issue. I’ve used my Jaybirds maybe 10 times. Are these things toast?

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  • Bruce

    Hello Papa rhino,

     

    I have sent you an email as well.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Nancy Smith

    I do not have a receipt as I purchased the JayBird Sprints from Best Buy.

    Where can I return these earbuds for replacement or repair? They never worked right with the recharge. Thank you Nancy Smith

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  • Bruce

    Hello nancyrocksJAYBIRD,

     

    I sent another email to you. Please check.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • JONATHAN Siemens

    Hello, I'm having the same issue with my JayBird Freedom Sprint the charging cable is intermittently working and barely charges from Full. I don't know if it's the earbuds or if it's the cable that's the problem

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  • Paloma Perpuly

    Hello, I am having the same issues and followed the suggested troubleshooting efforts but nothing has changed. I also do not have the receipt, what can I do?

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  • Bruce

    Hello Jon14 and palopalo,

     

    Sorry to hear that you're experiencing the same issue. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Alexander Alvarado

    I am having same issue with my jaybird freedom, what can I do? I love my jaybird they just won’t turn ON anymore ???

    Please help

     

    alex

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  • Bruce

    Hello Gxalvarado,

     

    Sorry to hear that you're experiencing the same issue. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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