When I plug them in to charge the red lights comes on at first but then just goes off Then after waiting 12 hours there is NO charge. What can I do? I want Jaybird to work. They are new.
I bought this about 3 years ago and at this moment It doesn’t work anymore; when I charge the earphones they have a sound and the led is blue or something purple, then I try to connect to my cellphone and doesn’t recognize them, I don’t know what else I need to try
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Hello nancyrocksJAYBIRD,
I am sorry to hear that your Freedom Sprint won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello nancyrocksJAYBIRD,
Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.
Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Jon14 and palopalo,
Sorry to hear that you're experiencing the same issue. I sent an email regarding your concern and how we will be proceeding.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Gxalvarado,
Sorry to hear that you're experiencing the same issue. I sent an email regarding your concern and how we will be proceeding.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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